AnswerDash, a leading provider of SaaS self-service support solutions, announces its agreement with Rise Broadband, the nation’s largest fixed wireless internet and digital phone provider. Under the agreement, Rise uses AnswerDash’s predictive Q&A engine on its website to deliver questions and answers in context, thereby improving the customer experience.
AnswerDash provides this support by overlaying a dynamic Q&A tab on each page on the Rise site. When clicked by visitors, the tab pops out and displays the most commonly asked questions which are relevant to that page. By clicking on one of the common questions, a visitor receives an instant answer without having to leave the page to search a static FAQ or formulate a search query. The system leverages a company’s existing knowledge base and determines the optimum questions to present using AnswerDash’s predictive Q&A engine based on proprietary natural language processing (NLP) algorithms.
“We are excited to work with Rise Broadband,” said Bill Colleran, CEO at AnswerDash. “Rise provides exceptional service and is continuing to lead the way in the fixed wireless industry by implementing the latest customer support technology.”
Rise Broadband utilizes AnswerDash’s simple, intuitive interface to efficiently handle commonly-asked questions. Visitors can also view other questions, search for different topics, submit a new question and provide feedback as to whether the answers were helpful. Rise continues to offer live chat and customer service agents when additional support is desired.
“Rise is dedicated to providing a positive experience for our website visitors by answering questions quickly, accurately and efficiently,” said Kim Whitehead, Vice President of Marketing at Rise Broadband. “AnswerDash seamlessly delivers content to our customers, enabling us to effectively assist them 24 hours a day.”
Because AnswerDash enables web site visitors to get predictive self-service help, organizations can improve their customer satisfaction while reducing customer support costs. Similarly, because AnswerDash provides assistance that is faster, more intuitive and simpler to access, visitors to AnswerDash-enabled web sites tend to achieve their objectives more often, resulting in higher conversions including downloads, registrations and purchases.
AnswerDash’s predictive Q&A engine enables companies to empower their users with the right information in the right place at the right time, whether on websites, in mobile apps or via chatbots. With AnswerDash, businesses can transform their digital user experience to dramatically cut support costs, increase sales conversions and improve customer satisfaction. AnswerDash integrates with the most popular knowledge bases and ticketing systems from Salesforce.com, Zendesk and Freshdesk, bringing knowledge base content directly to the point of need. AnswerDash also integrates with live chat solutions from leading providers such as Olark, Zopim, LiveChat, inContact, and SnapEngage. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner’s 2015 CRM Customer Service Report. Learn more at www.answerdash.com.
About Rise Broadband
Rise Broadband is the nation’s largest fixed wireless internet service provider; offering affordable high-speed broadband (internet and phone) services in 16 states. Established in 2005 as JAB Wireless, Inc., Rise serves nearly 200,000 residential/commercial accounts in rural and suburban areas throughout the Midwest, Rocky Mountain and Southwest regions. The company also offers DISH and Direct TV service as well as PC Care; a one-stop resource for residential tech assistance. Rise is headquartered in metro Denver and more information can be found at RiseBroadband.com.
AnswerDash Rise Broadband
Jennifer Spencer Richard Abels