Business Technical Services
With increasing vulnerabilities in business networks due to additional endpoints accessing mission critical data from anywhere with Internet access, the need for a clear IT asset management strategy should be a priority for all business customers. Rise Broadband offers a turn-key IT help desk solution with our Business Technical Services.
Our Business Technical Services plan provides affordable, 24/7 support and coverage for your computer or laptop + mobile device.
- Virus/spyware/malware detection & removal
- PC tune-up and maintenance
- HW/SW installation
- 3rd party peripherals
- Video conferencing
Our 100% U.S. based support team is available 24/7 via phone, chat, email and remote support utilities. So whether you’re having trouble with a virus, backing up critical business data or installing hardware or software, Rise Broadband will help keep your business running smoothly.
Business Technical Services Support Subscription
Services Included: | BTS Support $9.99/mo. |
Number of devices supported: | Up to 3 devices |
Set up & configuration of internal hardware and software ( video/sound cards, memory, hard drives, CD/DVD reader/writers) | |
Evaluating and attempting to correct hardware and software issues | |
Assist with operating systems and network setup | |
In home labor and replacement parts; $500 limit per year | |
Computer tune-ups and maintenance (PCs and Macs) | |
Virus/spyware/malware detection and removal | |
Exteral hardware and peripherals support for network (printers, scanners, copiers, fax machines, external hard drives, etc.) | |
Assist with home networking equipment (NAS, routers & network printers) | |
Troubleshooting and support for smart TVs, Blu-Rays, DVD, tablets, video game consoles and mobile devices | |
Advanced network functionality and configuration such as content sharing and shared drives | |
Online safety and security support**: Internet security, storage and backup, etc. | |
Configuration, setup and troubleshooting of 3rd party devices: TVs, Blu-Rays, DVD, tablets, video game consoles and mobile devices, etc. | |
Mobile Devices (including tablets): setup and trouble-shooting |
View PC Care Terms & Conditions
*Only includes Windows & Mac OS.
**This service includes support for customer-purchased software and file programs. The programs themselves are not included, and will need to be purchased independently.