Business Technical Services
With increasing vulnerabilities in business networks due to additional endpoints accessing mission critical data from anywhere with Internet access, the need for a clear IT asset management strategy should be a priority for all business customers. Rise Broadband offers a turn-key IT help desk solution with our Business Technical Services.
Our Business Technical Services plan provides affordable, 24/7 support and coverage for your computer or laptop + mobile device.
- Virus/spyware/malware detection & removal
- PC tune-up and maintenance
- HW/SW installation
- 3rd party peripherals
- Video conferencing
Our 100% U.S. based support team is available 24/7 via phone, chat, email and remote support utilities. So whether you’re having trouble with a virus, backing up critical business data or installing hardware or software, Rise Broadband will help keep your business running smoothly.
Business Technical Services Support Subscription
|Services Included:|| BTS Support $9.99/mo.
|Number of devices supported:||Up to 3 devices|
|Set up & configuration of internal hardware and software ( video/sound cards, memory, hard drives, CD/DVD reader/writers)|
|Evaluating and attempting to correct hardware and software issues|
|Assist with operating systems and network setup|
|In home labor and replacement parts; $500 limit per year|
|Computer tune-ups and maintenance (PCs and Macs)|
|Virus/spyware/malware detection and removal|
|Exteral hardware and peripherals support for network (printers, scanners, copiers, fax machines, external hard drives, etc.)|
|Assist with home networking equipment (NAS, routers & network printers)|
|Troubleshooting and support for smart TVs, Blu-Rays, DVD, tablets, video game consoles and mobile devices|
|Advanced network functionality and configuration such as content sharing and shared drives|
|Online safety and security support**: Internet security, storage and backup, etc.|
|Configuration, setup and troubleshooting of 3rd party devices: TVs, Blu-Rays, DVD, tablets, video game consoles and mobile devices, etc.|
|Mobile Devices (including tablets): setup and trouble-shooting|
*Only includes Windows & Mac OS.
**This service includes support for customer-purchased software and file programs. The programs themselves are not included, and will need to be purchased independently.