Following the recommendations of the WHO, CDC and other national health authorities, Rise Broadband has restricted non-essential travel for our employees to protect the health and welfare of our employees.
Following the guidance and direction of the U.S. Government, the CDC, we’ve implemented best practices, travel restrictions and alternative working arrangements where possible to protect the health and welfare of our employees.
The health and well-being of our employees are very important and we are taking steps to mitigate risks for Rise Broadband employees. We have thoroughly cleaned our headquarters, call center, and warehouses. We are minimizing our staffing at these facilities and Enabling work from home capabilities for some job functions and regions to keep our employees safe and to reduce the spread of COVID-19. We are following recommendations of the CDC and other national health authorities, and are continuously monitoring the situation.
Rise Broadband’s critical facilities will remain open to maintain uninterrupted service for our customers.
While our installation technicians will need to be out, they will be minimizing the amount of work they need to do in a customer’s premise. Prior to entering a customer’s home, the customer will be asked if anyone in the home is under quarantine for illness. If the answer is yes, we will reschedule your appointment for 30 days later. Once our tech receives your permission to enter your home, they will be following CDC guidelines and maintaining proper social distance.
We will continue to monitor this fluid situation and will ensure that we take every precaution to keep our employees safe.