Rise Broadband’s ActivePhone™ digital phone service utilizes VoIP (Voice over Internet Protocol) technology to make
and receive phone calls using your high-speed Internet. ActivePhone™ is available to new and existing customers for
$24.95/month including equipment. To add phone service please contact our Sales Support team at 1-855-275-9473.

Learn more

Go to ​https://voice.risebroadband.com/Login.aspx.  Your login is your 10-digit phone number and your password is the four digits printed on the front of your phone adapter. If you need assistance in retrieving your password, please contact our Customer Support team at 1-844-816-9149 to speak with a representative.

To change your voicemail greeting or access messages, simply dial your phone number. You will be prompted for a password.

If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages. You can follow the additional prompts to change your greeting.

To set up call forwarding to either another phone number or an email address, please visit https://voice.risebroadband.com/Login.aspx and select “One Number Access”.

Yes, however keep in mind that sending a fax over Voice Over Internet Protocol (VoIP) is less reliable than a standard fixed-line (land line). Rise cannot guarantee that every make or model will work with VoIP service, so please refer to your instruction manual for more information.

With Rise Broadband’s digital phone service, you get ​free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea.

For calls outside of these countries, you can check the rates by logging into My Phone Settings and clicking on International Rates.

Is your internet service down? If so, have you tried to power cycle your equipment?

If not, turn off the ATA/phone box for 90 seconds, then turn it back on. Check to make sure that all of the cables are securely connected to your devices.

If this doesn’t work and you require assistance with your phone service, please contact our Technical Support team at 1-​877-910-6207.

Yes. You should be able to port your existing phone number to Rise Broadband VOIP service. However, some companies do not allow number porting into Rise. Please check with your existing provider for more information.

You can manage your phone settings such as call forwarding numbers, accessing voicemail and checking your call history by visiting https://voice.risebroadband.com/Login.aspx.

Yes! Watch our phone install video.

​If someone has left a voicemail message, you will hear a “stutter” dial tone when you pick up the phone. To access your voicemail​ simply dial your phone number. You will be prompted for a password.

If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages.