If a customer moves and would like to relocate the service, they must place a relocation request with Rise. This request must contain the requested date of service termination, plus the address and phone number of the new location, the prospective move-in date, and the requested transfer of service date.

Upon receipt of a request, Rise will suspend all monthly fees from the requested termination date until service relocation is completed. Billing cycle will recommence upon activation of service at the new location.

If Rise is unable to provide service at the new location, service will need to be terminated and equipment returned.

​Yes. Our high-speed Internet supports online gaming.

​Rise Broadband professionally mounts an antenna on your roof, then runs a CAT 5 wire (phone wire with 4 pairs of wires) down the outside wall of your home (we try to follow a rain gutter to hide the cable). We then bring the wire into your home by drilling a small hole or following an existing entry into the home such as a duct or prior cable, phone or satellite TV installation entry. An Ethernet jack is then installed on the inside of an exterior wall (your computer should have an Ethernet port ‐ all new computers do. An older computer may need an adapter). If you need additional inside wiring to extend the connection into your home, you may need to hire a wiring contractor or may want to consider using a wireless router (available at computer stores) to distribute the connection throughout your home.

​Rise Broadband provides an Internet connection via a wireless antenna system. An antenna is installed on your roof with an attached radio receiver/transmitter. This antenna is pointed at a nearby Access Point tower, and must have a clear line‐of‐sight (no trees, buildings, or hills blocking the path). When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our backhaul, which is a point-to-point wireless link to a fiber‐optic connection connected directly to the Internet. Rise Broadband service has very low latency (or delay) compared to satellite Internet, where signals must travel thousands of miles into space. Rise Broadband is well suited for digital phone (also known as Voice over Internet Protocol/VoIP) and other uses such as VPNs or gaming.

​​Rise Broadband’s parent company, JAB Wireless, Inc., was incorporated in 2005 and previously operated as Skybeam, Digis, T6, Prairie iNet and Rhino Communications. All names were re-branded under the Rise name in 2015. Rise Broadband recently acquired Telebeep Wireless, in Norfolk, Nebraska.

Fixed wireless service requires line of sight access between the antenna on your home and one of our towers. Obstructions from hills or trees can prohibit Internet from being installed in some locations. Before your internet can be installed, a technician will come out to your home to confirm line of sight and the ability to provide a clear signal.

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Rise Broadband, headquartered in Englewood, Colorado, is the nation’s largest fixed wireless broadband service provider, delivering high-speed Internet and digital voice services to nearly 200,000 residential and commercial customers across 16 states. Rise Broadband’s parent company, JAB Wireless, Inc., was incorporated in 2005 and previously operated as Skybeam, Digis, T6, Prairie iNet and Rhino Communications. All names were re-branded under the Rise name in 2015.

Ethernet over fixed wireless harnesses the performance of wireless while eliminating the risks. Each installation is custom-built according to the unique signal-path conditions at your location. Even the weather is accounted for. Combined with carrier-class hardware and redundant power supplies, your Rise Broadband Enterprise Services connection is built to stay online even when the primary providers are not.