If you require assistance with your phone service, give us a call at 877-910-6207 .
Technical
My service is not working. How do I get help?
For immediate assistance regarding your service, please call our Technical Support team at 877-910-6207 .
Technical Support is available Monday – Friday 5 am – 10 pm, Saturday – Sunday 7 am – 8 pm (MT)
How do I check my data usage?
To check your data usage, select My Account from the top right of risebroadband.com. At the bottom of the My Account page, click on the Check Usage button.
Your data usage information should automatically populate. If it does not, enter your account information the appropriate fields and then your data usage information will be displayed.
How do I change my password?
To retrieve forgotten username, enter your account number here.
To retrieve forgotten Password, enter your username here.
If you are still experiencing difficulty, please call our Technical Support team at 877-910-6207 .
How do I change my WiFi password on my Rise Broadband Managed Router?
For technical support, including resetting your WiFi password on your Rise Broadband Managed Router, please contact our Technical Support team at 877-910-6207 .
How do I change my Netflix playback quality?
Step 1. Log in to Netflix in a browser. Hover your mouse over the user profile that is currently viewing.
Step 2. Click on “Your Account.”
Step 3. Click PLAYBACK SETTINGS
Step 4: Select your desired quality
Step 5: Click SAVE
How do I transfer my local and long distance phone service and phone numbers to Rise Broadband? Can I keep my existing phones active until the transfer to Rise is complete?
Yes! We offer a free number transfer from your existing provider. Please contact one of our representatives at 877-910-6207 for assistance.
What Internet speed do I need to have to use my Amazon Fire stick?
To get the most out of your Amazon Fire TV Stick, you will need a broadband connection with a minimum of 3 Mbps for SD (standard definition) streaming, and a minimum of 5 Mbps for HD video streaming.
Are there data limits for small business plans?
Rise Broadband Small Business Services have absolutely NO data caps. Feel free to use as much data as your business needs. Please visit here for more information.
Can I use a Fax Machine on Rise Broadband’s Active Phone Digital phone service?
Yes, however keep in mind that sending a fax over Voice Over Internet Protocol (VoIP) is less reliable than a standard fixed-line (land line).