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How do I check my data usage?

To check your data usage, go to Risebroadband.com and select My Account from the top right of the page.  At the bottom of the My Account page, click on the Check Usage button. Your data usage information should automatically populate. If it does not, enter your account information the appropriate fields and then your data usage information will be displayed.

How do I change my Netflix playback quality?

Step 1. Log in to Netflix in a browser. Hover your mouse over the user profile that is currently viewing.
Step 2. Click on “Your Account.”
Step 3. Click PLAYBACK SETTINGS
Step 4: Select LOW QUALITY
Step 5: Click SAVE

What would be the advantage to renting a router vs buying my own?

Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. Our Technical Support Team will be able troubleshoot all your Internet service equipment and if your Rise Broadband router breaks, we will ship you a brand new router that will be delivered within 72 hours. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process.

Router has a solid orange light, and internet is down. Any suggestions?

“To trouble shoot and power cycle your Internet, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).

2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).

3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​
1. Power cycle the roof antenna or “”radio””, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.

If none of the steps above work to restore your Internet connection, please contact Technical Support at 877-910-6207

 

I have reset my router several times and cannot connect!

To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it)

2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).

3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​
1. Power cycle the roof antenna or “radio”, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support directly by calling 866-988-7163.

Where do I find information to set-up my phone for ActivePhone Messaging?

“To change your voicemail greeting or access messages, simply dial your phone number. You will be prompted for a password.

If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages. You can follow the additional prompts to change your greeting.

To set up call forwarding to either another phone number or an email address (ad a digital wave file) please visit https://voice.risebroadband.com/Login.aspx and select “”One Number Access””.”

How do I access my voicemail?

​If someone has left a voicemail message, you will hear a “stutter” dial tone when you pick up the phone. To access your voicemail​ simply dial your phone number. You will be prompted for a password.
If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages.

What happens if my router breaks?

Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. If your router breaks, we will ship you a new router that will be delivered within 72 hours. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process. If you are already taking advantage of our managed router service, we will continue to maintain, upgrade and replace your equipment as needed.”

How do I fix my internet connection?

​To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).

2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).

3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​
1. Power cycle the roof antenna or “”radio””, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.

If none of the steps above work to restore your Internet connection, please contact Technical Support at 877-910-6207

How do I troubleshoot my internet?

“​​To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).

2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).
3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​
1. Power cycle the roof antenna or “”radio””, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip. 2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support or call directly 866-988-7163.”

What are the rates for International calls?

With Rise Broadband’s digital phone service, you get ​free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea.

For calls outside of these countries, you can check the rates by logging into My Phone Settings and clicking on International Rates.

Does Rise Broadband provide email accounts?

​Rise Broadband provides e‐mail accounts that are included with Internet service. They can be accessed via the web or from a PC based e‐mail program such as Outlook Express or Thunderbird.​ If you already have free e‐mail accounts (i.e., Yahoo!, MSN, Hotmail, G‐mail, etc.) you can also access these accounts over the Rise Broadband Internet connection.

Why does my Internet connection seem slow?

The speed of your Internet connection and the speed of downloads may be affected by several factors including:

Viruses on your computer:
Viruses often slow your computer’s performances as they demand processing power and use Internet resources because they often send out massive amounts of information over your Internet connection.

Spyware on your computer:
Spyware, like viruses, often slows your computer’s performances because they demand processing power and use Internet resources. They often send out information over your Internet connection.

Network traffic:
You may experience what seems like a slower connection as Internet use from your own home increases due to download of large files or multiple users on your home network accessing the Internet connection.

Be aware of file sharing software that might allow others to access and download large amounts of data from your computer. Any Peer to Peer (P2P) file sharing clients by default, will share your connection with others on the Internet. Consider configuring such programs to have uploads and sharing disabled.

How do I connect multiple computers to the connection?

​Rise Broadband will install a single Ethernet jack inside your home. If you have more than one computer, you will need to purchase your own wireless router. A router acts as a splitter, allowing up to four computers to be plugged in directly, and it also wirelessly sends your Internet signal throughout your home to any computer or laptop with a wireless card. An 802.11g wireless router typically can be purchased from any computer or office supply store.

How does Rise Broadband Internet service work?

​Rise Broadband provides an Internet connection via a wireless antenna system. An antenna is installed on your roof with an attached radio receiver/transmitter. This antenna is pointed at a nearby Access Point tower, and must have a clear line‐of‐sight (no trees, buildings, or hills blocking the path). When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our “backhaul,” which is a point-to-point wireless link to a fiber‐optic connection hooked directly to the Internet. Rise Broadband service has very low “latency” (or delay) compared to satellite Internet, where signals must travel thousands of miles into space. Rise Broadband is well suited for digital phone (also known as Voice over Internet Protocol/VoIP) and other uses such as VPNs or gaming.


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