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How do I make a payment?

To make a payment, you need to access your online account located here. Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password. In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.

How do I set up bill pay?

You can access your online account to pay your bill by going to the account page located here.
Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password.
In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.

What is paperless billing?

By enrolling in Paperless Billing, you agree to receive your monthly bills at the email address you designate.
Its more secure than receiving a paper bill in the mail, benefits the environment and helps avoid late fees!
To enroll, login to your account and update your billing preferences in your account profile.

Why was there a rate increase?

To meet the increasing demands on our network and to continue to improve the reliability and speed of your Internet experience, we have found it necessary to implement company-wide rate changes.

What is the Carrier Recovery Fee?

The Carrier Recovery Fee helps cover cost associated with building and maintaining Rise Broadband’s Internet Network. For more information regarding Carrier Recovery costs, click here.

What happens if I missed a bill payment?

A $20.00 late fee applies if a payment is made after the bill due date. After 50 days of delinquency, internet service will be disconnected, except for access to your online account in order to pay the bill. A $35 reconnection fee will apply. To ensure account remains in good standing, feel free to use one of free payment options: Automated phone payment, pay online, Autopay, Bill Pay through your bank or by check.

What does the Equipment Rental Fee cover?

The Equipment Rental Fee covers the cost to support, maintain and replace all Rise equipment inside and outside of the home. This includes the Network Radio, Router, and the maintenance of the connection between the tower and the customer’s home. Technical Support will troubleshoot, upgrade, and replace any faulty Rise Broadband equipment as needed.

What taxes and fees are subject to change?

Rise has the right to change its Service fees and to add new fees at any time, upon notice to the user. Notwithstanding the foregoing, if the user agrees to a Service Term of one (1) year or more, then the user’s base monthly Service fees shall not be subject to change during the Service term, but Equipment fees and other fees are still subject to change.
Please refer to Rise Broadband’s Additional Fees and Payment Terms Disclosure Statement

Is there a fee for canceling my service early?

You may terminate your service for any reason effective at the end of a calendar month by providing notice to Rise Broadband at least thirty (30) days prior to the requested termination date.
However, if you agreed to a service that had a minimum term commitment and you terminate prior to the end of the service term, you will be subject to an early termination fee.
For example, two-year service contracts may be subject to a $250 Early Termination Fee and one-year service contracts may be subject to a $125 Early Termination Fee.


Still have a Question?

Visit our Help & Support Page for a full list of contact options. View Help & Support