Unless you have recently had a hardware repair using Rise Support, you can cancel the Rise Support Service Plan at any time. This is the same policy for the Premium Technical Support Plan.
Rise Broadband’s ActivePhone™ digital phone service utilizes VoIP (Voice over Internet Protocol) technology to make
and receive phone calls using your high-speed Internet. ActivePhone™ is available to new and existing customers for
$24.95/month including equipment. To add phone service please call 855-275-9473
Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. Our Technical Support Team will be able troubleshoot all your Internet service equipment and if your Rise Broadband router breaks, we will ship you a brand new router that will be delivered within 3-5 business days. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process.
Currently the best way to see if you qualify for an upgrade online is to call 855-275-9473 to speak with a Rise Broadband representative.
You can view Rise’s Broadband Internet Terms and Conditions by clicking here.
With Rise Broadband’s digital phone service, you get free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea.
For calls outside of these countries, you can check the rates by logging into My Phone Settings and clicking on International Rates.
Rise Support is a service plan that provides affordable, 24/7 support and coverage for your computer or laptop.
Identify and fix hardware/software errors Identify and assist with networking issues Supply standard replacement parts and in-home labor to repair one covered device as often as needed, not to exceed $500 per year per covered device. Provide access to Rise Support 24 hours a day, 7 days a week. Learn More and compare plans!
To check if service is available in your area, please use the following link: http://risebroadband.com/residential/