How do I add Residential home phone service to my existing account?

Rise Broadband’s ActivePhone™ digital phone service utilizes VoIP (Voice over Internet Protocol) technology to make
and receive phone calls using your high-speed Internet. ActivePhone™ is available to new and existing customers for
$24.95/month including equipment. To add phone service please call 855-275-9473

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What are the rates for International calls?

With Rise Broadband’s digital phone service, you get ​free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea.

For calls outside of these countries, you can check the rates by logging into My Phone Settings and clicking on International Rates.

What is Rise Support?

Rise Support is a service plan that provides affordable, 24/7 support and coverage for your computer or laptop.

Identify and fix hardware/software errors Identify and assist with networking issues Supply standard replacement parts and in-home labor to repair one covered device as often as needed, not to exceed $500 per year per covered device. Provide access to Rise Support 24 hours a day, 7 days a week. Learn More and compare plans!

What would be the advantage to renting a router vs buying my own?

Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. Our Technical Support Team will be able troubleshoot all your Internet service equipment and if your Rise Broadband router breaks, we will ship you a brand new router that will be delivered within 3-5 business days. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process.

Read more information about our managed routers.

Still have a Question?

Visit our Help & Support Page for a full list of contact options. View Help & Support