Fiber
What phone number can I call regarding fiber?
The number to contact to get fiber or upgrade to fiber is 1-844-816-9150.
What phone number can I call for fiber billing and support?
Contact for new fiber sales is 1-844-816-9150.
Contact for fiber upgrades is 1-844-411-7473.
Contact for fiber billing & support is 1-855-650-3310.
What documentation is required for fiber installation?
Customers must submit an installation authorization form prior to your installation appointment located at https://www.risebroadband.com/fiber-agreement/. Landlord and/or homeowner’s association written consent may be required for Installation.
How soon can I get fiber service in my area?
We are moving as fast as we can to bring fiber to as many communities as possible. You can check https://www.risebroadband.com/rise-fiber/ for updates on where fiber will be available soon.
How long does fiber installation take?
Most fiber installations take 2-4 hours. This includes; burying the cable, running the cable to the inside of your location, and setting up your in home connection.
A Rise Broadband representative will contact you within a few weeks of submitting your order. An adult 18 years or older must be present during the installation.
Do you need to dig in my yard?
Yes, our equipment creates a narrow trench that the fiber is buried in and is immediately filled back in.
Is there equipment that needs to be installed in my house?
Yes, there is a small device (ONT) that converts the fiber connection to ethernet like many of the devices in your home.
What kind of equipment do I need?
All you need is a dual band or higher gigabit capable router. Or if you don’t have one, we offer a Deco Managed Wi-Fi router for an additional cost.
Is there a monthly charge for Rise provided equipment?
At this time no additional equipment is required for Rise fiber service. An an optional router and mesh network available for an additional monthly charge.
What is the monthly cost for fiber?
Prices may vary by location. Please check our Fiber Internet pricing and packages in your area.
Is there an upfront cost required for service?
The fiber installation requires a one time install fee of $75, if there are no install promotions running at the time you register for service or are installed.
What speeds are available?
Speeds up to 100/250/1000 Mbps for Residential and up to 200/250/1000 Mbps for Small Business.
Are there data limits on fiber?
No. Fiber will be unlimited data.
Will autopay be available for fiber?
Yes, autopay is available for Rise Fiber customers.
Will there be ACP discounts for fiber?
Yes. The ACP program has a two unique discounts; a $30 discount for most qualifying customers and a $75 for qualifying Native American customers. These discounts are not restricted to specific offers like the old EBB program; they can be applied to any broadband service plan.
Is there a term agreement for fiber?
No. Rise will not have term agreements for fiber services.
When will fiber be available in my area?
Please go to https://www.risebroadband.com/rise-fiber/ and fill out the form — this will ensure as soon as fiber is available in your area we will let you know!
Can I get Rise fiber in my apartment?
In most cases, yes!
Can I use my existing equipment?
If you currently have Rise wireless service, we will remove the wireless equipment from your property after your fiber install is complete. With your fiber connection you can keep your premium Deco Wi-Fi/Mesh network in place. If you have equipment other than the Deco, it will need to be replaced to ensure proper connection to fiber.
Can I add Rise@Home products to my fiber account?
Yes, all Rise@Home products are available to fiber customers.
Can I have VOIP service connected with my fiber?
Yes! Rise is excited to be able to offer home phone in addition to our super fast speeds.
Will the first and second VoIP on Small Business plans be $10?
For the Fiber Small Business plan it was configured as 1 free add-on + 1 additional add on for $10. Free add-ons could be Small Business Support, Static IP or Small Business VOIP.
Will a business customer with a Small Business account in a residential area be able to switch to residential?
Yes, as long as the location is not zoned as a commercial property.
Will Static IP be included in Small Business plans as part of order building process or have any discounted rate?
Static IP is included in the Small Business offer as either a free add on or additional add on for $10.
What steps should I take if my service is slow?
The first step is to ensure you are connected to a 5G network. If the issues persist, try rebooting your router. In addition, testing more than one device in your hold can identify if it’s an issue with your Rise service or an issue with the connection(s) in your home.