The number to contact to get fiber or upgrade to fiber is 1-844-816-9150.
Contact for new fiber sales is 1-844-816-9150.
Contact for fiber upgrades is 1-844-411-7473.
Contact for fiber billing & support is 1-855-650-3310.
Customers must submit an installation authorization form prior to your installation appointment located at https://www.risebroadband.com/fiber-agreement/. Landlord and/or homeowner’s association written consent may be required for Installation.
We are moving as fast as we can to bring fiber to as many communities as possible. You can check https://www.risebroadband.com/rise-fiber/ for updates on where fiber will be available soon.
Most fiber installations take 2-4 hours. This includes; burying the cable, running the cable to the inside of your location, and setting up your in home connection.
A Rise Broadband representative will contact you within a few weeks of submitting your order. An adult 18 years or older must be present during the installation.
Yes, our equipment creates a narrow trench that the fiber is buried in and is immediately filled back in.
Yes, there is a small device (ONT) that converts the fiber connection to ethernet like many of the devices in your home.
All you need is a dual band or higher gigabit capable router. Or if you don’t have one, we offer a Deco Managed Wi-Fi router for an additional cost.
At this time no additional equipment is required for Rise fiber service. An an optional router and mesh network available for an additional monthly charge.
Prices may vary by location. Please check our Fiber Internet pricing and packages in your area.
The fiber installation requires a one time install fee of $75, if there are no install promotions running at the time you register for service or are installed.
Speeds up to 100/250/1000 Mbps for Residential and up to 200/250/1000 Mbps for Small Business.
No. Fiber will be unlimited data.
Yes, autopay is available for Rise Fiber customers.
Yes. The ACP program has a two unique discounts; a $30 discount for most qualifying customers and a $75 for qualifying Native American customers. These discounts are not restricted to specific offers like the old EBB program; they can be applied to any broadband service plan.
No. Rise will not have term agreements for fiber services.
Please go to https://www.risebroadband.com/rise-fiber/ and fill out the form — this will ensure as soon as fiber is available in your area we will let you know!
In most cases, yes!
If you currently have Rise wireless service, we will remove the wireless equipment from your property after your fiber install is complete. With your fiber connection you can keep your premium Deco Wi-Fi/Mesh network in place. If you have equipment other than the Deco, it will need to be replaced to ensure proper connection to fiber.
Yes, all Rise@Home products are available to fiber customers.
Yes! Rise is excited to be able to offer home phone in addition to our super fast speeds.
For the Fiber Small Business plan it was configured as 1 free add-on + 1 additional add on for $10. Free add-ons could be Small Business Support, Static IP or Small Business VOIP.
Yes, as long as the location is not zoned as a commercial property.
Static IP is included in the Small Business offer as either a free add on or additional add on for $10.
The first step is to ensure you are connected to a 5G network. If the issues persist, try rebooting your router. In addition, testing more than one device in your hold can identify if it’s an issue with your Rise service or an issue with the connection(s) in your home.