Does Rise Broadband provide email accounts?

​Rise Broadband provides e‐mail accounts that are included with Internet service. They can be accessed via the web or from a PC based e‐mail program such as Outlook Express or Thunderbird.​ If you already have an existing e-mail account (i.e., Yahoo!, MSN, Hotmail, G‐mail, etc.) you can also access these over the Rise Broadband Internet connection.

How do I change my Netflix playback quality?

  1. Log in to Netflix in a browser and over your mouse over the user profile that is currently viewing.
  2. Click on “Account.”
  4. Click on “Change” under Playback settings
  5. Select your desired quality
  6. Click Save

How do I check my data usage?

To check your data usage, select My Account from the top right of risebroadband.com.  At the bottom of the My Account page, click on the Check Usage button.

Your data usage information should automatically populate. If it does not, enter your account information the appropriate fields and then your data usage information will be displayed. Note that there can be a 24 hour delay in registering usage in the system.


How do I connect multiple computers to the connection?

​Rise Broadband will install a single Ethernet port inside your home. If you have more than one computer, you can take advantaged of the Rise Broadband Managed Router. In addition to providing multiple wired Ethernet ports, the Rise Broadband managed router is also a WiFi hotspot, and allows our Technical Support Team to more-easily troubleshoot all your Internet service equipment.

Should your Rise Broadband Managed Router break, we will ship you a replacement router at no additional charge. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our Technical Support team at 1-877-910-6207 and a technician will walk you through the setup process.

How do I recover my Rise Broadband online account portal username and password?

Assure you have registered your account for our online portal. For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.

To retrieve forgotten Rise Broadband account Username, enter your account number here.
To retrieve forgotten Rise Broadband account Password, enter your username here.

If you are still experiencing difficulty, please contact our Customer Support at 1-844-816-9149.

How does Rise Broadband internet service work?

​Rise Broadband provides an Internet connection via a wireless antenna system. An antenna is installed on your roof with an attached radio receiver/transmitter. This antenna is pointed at a nearby Access Point tower, and must have a clear line‐of‐sight (no trees, buildings, or hills blocking the path). When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our backhaul, which is a point-to-point wireless link to a fiber‐optic connection connected directly to the Internet. Rise Broadband service has very low latency (or delay) compared to satellite Internet, where signals must travel thousands of miles into space. Rise Broadband is well suited for digital phone (also known as Voice over Internet Protocol/VoIP) and other uses such as VPNs or gaming.

My internet service is not working – no connection, intermittent, slow speeds or red/orange light on the modem. What do I do?

Click here for a video on how to power cycle your device

To trouble shoot and power cycle your Internet, please check the following:

  1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).
  2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).
  3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​

  1. Power cycle the roof antenna or “radio”, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
  2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.
  3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.

If none of the steps above work to restore your Internet connection, please contact our Technical Support team at 1-877-910-6207

When will faster speeds be available in my area?

At Rise Broadband, we are constantly making changes and upgrading our network. Our goal is to provide you with the fastest possible speeds available. As we continue to build and grow the network footprint and upgrade towers, we contact our customers to inform them of faster speeds that are available. You can also ask your representative when calling our Customer Support team at 1-844-816-9149.

Why does my Internet connection seem slow?

The speed of your Internet connection and the speed of downloads may be affected by several factors including:

Viruses on your computer:
Viruses often slow your computer’s performances as they demand processing power and use Internet resources because they often send out massive amounts of information over your Internet connection.

Spyware on your computer:
Spyware, like viruses, often slows your computer’s performances because they demand processing power and use Internet resources. They often send out information over your Internet connection.

Network traffic:
You may experience what seems like a slower connection as Internet use from your own home increases due to download of large files or multiple users on your home network accessing the Internet connection.

Network management is only activated when congestion is detected on a Rise Broadband Network. In regular intervals, Rise Broadband Network equipment is polled to identify what devices may be experiencing congestion. When a specific device is determined to be congested, the subscribers serviced from that/those network device(s) are analyzed and then managed based on plan and usage thresholds until the congestion has been alleviated, as described more fully below. Subscribers will still be able to do what they want online; in many cases activities may be unaffected. In other cases, subscribers may see reduced speed in downloads or uploads.

Be aware of file sharing software that might allow others to access and download large amounts of data from your computer. Any Peer to Peer (P2P) file sharing clients by default, will share your connection with others on the Internet. Consider configuring such programs to have uploads and sharing disabled.

Why should I rent a router?

There are many benefits to getting a Deco managed router through Rise Broadband. If you are using Deco through Rise, we can support you in setup and account management on your device. If needed, you can speak with a member of our technical support team to walk you through managing devices, setting usage limits, parental control and more. In addition, we will replace your equipment is it is ever damaged or broken.

Still have a Question?

Visit our Help & Support Page for a full list of contact options. View Help & Support