General
Are my speeds guaranteed?
Rise Broadband cannot guarantee speeds at all times, as there are many factors and conditions beyond Rise Broadband’s control that can affect Internet performance. Some of these factors and conditions are:
a. Performance of subscriber computer and/or router
b. Type of connection to RISE BROADBAND Customer Premise Equipment (i.e. WIFI)
c. Number of devices at the same time on a subscriber’s network
d. Downloading large files
e. Congestion of web sites and services on Internet
f. Network congestion due to number of subscriber’s using network at a particular time
g. Website or service limiting speeds on the Internet
h. Internet performance outside of the RISE BROADBAND Network
i. Inclement weather (i.e. storms, tornados, etc.)
Rise Broadband Internet packages are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.
Are there data limits for small business plans?
Rise Broadband Small Business Services have absolutely NO data caps. Feel free to use as much data as your business needs. Please visit here for more information.
Can I get static IPs for my small business?
Yes. Rise Broadband offers Static IP addresses for Small Business. To learn more, please call 877-910-6207 to speak with a Small Business Specialist.
Can I install VOIP phone service myself?
Yes! Watch our phone install video.
Can I keep my existing email account?
If you already have free e‐mail accounts (i.e., Yahoo!, MSN, Hotmail, G‐mail, etc.) you can access these accounts over the Rise Broadband Internet connection. Rise Broadband also provides e‐mail accounts that are included with Internet service. They can be accessed via the web or from a PC based e‐mail program such as Outlook Express or Thunderbird.
Can I use a Fax Machine on Rise Broadband’s Active Phone Digital phone service?
Yes, however keep in mind that sending a fax over Voice Over Internet Protocol (VoIP) is less reliable than a standard fixed-line (land line).
Do you offer month to month plans?
Yes. We offer month to month agreements that can be started and stopped as desired. Please give us a call at 855-275-9473
Does Rise Broadband offer 1 year and 2 year contracts?
We offer a variety of service plans your needs including month to month. Give us a call at 855-275-9473 to speak with a Rise Broadband representative.
Does Rise Broadband provide email accounts?
Rise Broadband provides e‐mail accounts that are included with Internet service. They can be accessed via the web or from a PC based e‐mail program such as Outlook Express or Thunderbird. If you already have free e‐mail accounts (i.e., Yahoo!, MSN, Hotmail, G‐mail, etc.) you can also access these accounts over the Rise Broadband Internet connection.
Does weather affect the service?
Weather will not cause a degradation of service even in many severe storms. Your connection will remain stable even during winter months or other stormy periods. Heavy rains that are continuous over several hours/days may cause a degradation of service. Wireless Internet access requires a “line‐of‐site” connection from your house to one of our towers. This means that any large trees, buildings or other obstructions may cause a degraded level of service. Our installers do a site survey before installing to make sure that there is a good signal.
How big is Rise Broadband and how long has it been in business?
Rise Broadband, headquartered in Englewood, Colorado, is the nation’s largest fixed wireless broadband service provider, delivering high-speed Internet and digital voice services to nearly 200,000 residential and commercial customers across 16 states. Rise Broadband’s parent company, JAB Wireless, Inc., was incorporated in 2005 and previously operated as Skybeam, Digis, T6, Prairie iNet and Rhino Communications. All names were re-branded under the Rise name in 2015.
How can I check service availability?
To check if service is available in your area, please use the following link: http://risebroadband.com/residential/
How do I access my voicemail?
If someone has left a voicemail message, you will hear a “stutter” dial tone when you pick up the phone. To access your voicemail simply dial your phone number. You will be prompted for a password.
If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages.
How do I add Residential home phone service to my existing account?
Rise Broadband’s ActivePhone™ digital phone service utilizes VoIP (Voice over Internet Protocol) technology to make
and receive phone calls using your high-speed Internet. ActivePhone™ is available to new and existing customers for
$24.95/month including equipment. To add phone service please call 855-275-9473
How do I cancel my service?
If you need to cancel your Rise Broadband service, please contact our Customer Care team at 844-816-9149.
How do I change my AutoPayment method?
You can access your online account to pay your bill by going to the account page located here.
Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password.
In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I change my billing preference to paperless?
You can easily switch to paperless billing through your online account. To enroll, login to your account and update your billing preferences in your account profile.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I change my password?
To retrieve forgotten username, enter your account number here.
To retrieve forgotten Password, enter your username here.
If you are still experiencing difficulty, please call our Technical Support team at 877-910-6207 .
How do I change my payment method?
To speak with a representative regarding billing, including updating your payment method, call our Customer Care team at 844-816-9149.
How do I change my WiFi password on my Rise Broadband Managed Router?
For technical support, including resetting your WiFi password on your Rise Broadband Managed Router, please contact our Technical Support team at 877-910-6207 .
How do I check for service in my area?
How do I check if service is available in my area?
To check for service in your area, please click this link ‘Check Service Availability’ for Residential or here for Small Business.
How do I confirm my payment was received?
If you have questions or concerns regarding billing, please contact Customer Care at 844-816-9149
How do I connect multiple computers to the connection?
Rise Broadband will install a single Ethernet port inside your home. If you have more than one computer, you can take advantage of the Rise Broadband Managed Router. In addition to providing multiple wired Ethernet ports, the Rise Broadband managed router is also a WiFi hotspot, and allows our Technical Support Team to more-easily troubleshoot all your Internet service equipment.
Should your Rise Broadband Managed Router break, we will ship you a replacement router at no additional charge. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our Technical Support team at 877-910-6207 and a technician will walk you through the setup process.
How do I find out what my monthly payment will be?
Your monthly payment can be found on your Rise Broadband My Account Portal.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I find the Terms and Conditions?
You can view Rise’s Broadband Internet Terms and Conditions by clicking here.
How do I fix my internet connection?
To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).
2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).
3. Make sure all network devices are plugged in and have power.
If this does not solve the issue do the following:
1. Power cycle the roof antenna or “”radio””, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support at 877-910-6207
How do I login to my phone service portal?
Go to https://voice.risebroadband.com/Login.aspx. Your login is your 10-digit phone number and your password is the four digits printed on the front of your phone adapter. If you need assistance in retrieving your password, please contact our Technical Support team at 877-910-6207.
How do I make a payment?
To make a payment, you need to access your online account located here. Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password. In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I recover my Rise Broadband account Username and Password?
Assure you have registered your account for our online portal. For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
To retrieve forgotten Rise Broadband account Username, enter your account number here.
To retrieve forgotten Rise Broadband account Password, enter your username here.
If you are still experiencing difficulty, please contact the Rise Broadband billing department at 844-816-9149 .
How do I set up auto-payments?
How do I set up AutoPay?
You can access your online account to pay your bill by going to the account page located here.
Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password.
In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I switch to paperless billing?
How do I test my Internet speed?
Rise Broadband subscribers can complete an online Speed Test here.
How do I transfer my local and long distance phone service and phone numbers to Rise Broadband? Can I keep my existing phones active until the transfer to Rise is complete?
Yes! We offer a free number transfer from your existing provider. Please contact one of our representatives at 877-910-6207 for assistance.
How do I troubleshoot my internet?
To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).
2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).
3. Make sure all network devices are plugged in and have power.
If this does not solve the issue do the following:
1. Power cycle the roof antenna or “radio”, by unplugging the power adapter. Wait a minimum of 60 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 60 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.
3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support or call directly 877-910-6207.
How do I upgrade my service online?
Currently the best way to see if you qualify for an upgrade online is to call 855-275-9473 to speak with a Rise Broadband representative.
How do I view my statement online?
How does Rise Broadband Internet differ from standard dial‐up?
Unlike dial‐up, our service is always on. This means that there is no dialing, no waiting, and no need for a second phone line. In fact, our service doesn’t require a phone line at all. There is also a dramatic difference in speed ‐ Rise Broadband is over 100 times faster than dial‐up service.
How does Rise Broadband Internet service work?
Rise Broadband provides an Internet connection via a wireless antenna system. An antenna is installed on your roof with an attached radio receiver/transmitter. This antenna is pointed at a nearby Access Point tower, and must have a clear line‐of‐sight (no trees, buildings, or hills blocking the path). When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our backhaul, which is a point-to-point wireless link to a fiber‐optic connection connected directly to the Internet. Rise Broadband service has very low latency (or delay) compared to satellite Internet, where signals must travel thousands of miles into space. Rise Broadband is well suited for digital phone (also known as Voice over Internet Protocol/VoIP) and other uses such as VPNs or gaming.
How is Rise service wired into my home?
Rise Broadband professionally mounts an antenna on your roof, then runs a CAT 5 wire (phone wire with 4 pairs of wires) down the outside wall of your home (we try to follow a rain gutter to hide the cable). We then bring the wire into your home by drilling a small hole or following an existing entry into the home such as a duct or prior cable, phone or satellite TV installation entry. An Ethernet jack is then installed on the inside of an exterior wall (your computer should have an Ethernet port ‐ all new computers do. An older computer may need an adapter). If you need additional inside wiring to extend the connection into your home, you may need to hire a wiring contractor or may want to consider using a wireless router (available at computer stores) to distribute the connection throughout your home.
How long will does it take to set up service?
We can typically have service installed within several days of placing an order. Once we’ve determined that the service will work at your location, it takes about 2‐3 hours to complete the installation.
How much is installation cost for high-speed Internet?
The cost for residential installation is $149.00.
I am having difficulty using online bill pay.
Watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
If you are experiencing technical difficulties with online bill pay, please contact our Billing Department by phone 844-816-9149.
I have been trying to set up AutoPay and it isn’t working for me.
The following video will give you a walk through on how to set up AutoPay. Click to watch “How to Access and Set-Up your Rise Broadband My Account Portal”.
If you continue to have difficulties, give us a call at 844-816-9149 to speak with a Rise Broadband representative.
I have questions about my bill.
Previous statements, information about your AutoPay method and your amount due can be found on the billing portal. For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video.
If you have further questions about your account or paying your bill, you can call 844-816-9149 to speak with a Billing Representative Monday – Saturday 7am – 8pm MT.
I have reset my router several times and cannot connect!
To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it)
2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).
3. Make sure all network devices are plugged in and have power.
If this does not solve the issue do the following:
1. Power cycle the roof antenna or “radio”, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support directly by calling 866-988-7163.
I’m moving. How do I relocate my service?
“If user moves during the term of this agreement and would like to relocate the Service, the user must place a relocation request with Rise.
For more extensive information regarding how to relocate services, click here and scroll down to paragraph #11 Moving and Reconnection.”
Is there a fee for canceling my service early?
You may terminate your service for any reason effective at the end of a calendar month by providing notice to Rise Broadband at least thirty (30) days prior to the requested termination date.
However, if you agreed to a service that had a minimum term commitment and you terminate prior to the end of the service term, you will be subject to an early termination fee.
For example, two-year service contracts may be subject to a $250 Early Termination Fee and one-year service contracts may be subject to a $125 Early Termination Fee.
Is there a premium level of support for small businesses?
Our Business Technical Services plan provides affordable, 24/7 support and coverage for your computer or laptop + mobile device.
- Virus/spyware/malware detection & removal
- PC tune-up and maintenance
- HW/SW installation
- 3rd party peripherals
- Video conferencing
Our 100% U.S. based support team is available 24/7 via phone, email and remote support utilities. So whether you’re having trouble with a virus, backing up critical business data or installing hardware or software, Rise Broadband will help keep your business running smoothly.
My company is not yet incorporated, can I still get a quote?
Definitely. Dust fill out the Check Service form with the proper address.
My digital phone service isn’t working. How do I get help?
If you require assistance with your phone service, give us a call at 877-910-6207 .
My service is not working. How do I get help?
For immediate assistance regarding your service, please call our Technical Support team at 877-910-6207 .
Technical Support is available Monday – Friday 5 am – 10 pm, Saturday – Sunday 7 am – 8 pm (MT)
Router has a solid orange light, and internet is down. Any suggestions?
“To trouble shoot and power cycle your Internet, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).
2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).
3. Make sure all network devices are plugged in and have power.
If this does not solve the issue do the following:
1. Power cycle the roof antenna or “”radio””, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support at 877-910-6207
Was Rise Broadband previously Telebeep, Digis, or Skybeam?
Rise Broadband’s parent company, JAB Wireless, Inc., was incorporated in 2005 and previously operated as Skybeam, Digis, T6, Prairie iNet and Rhino Communications. All names were re-branded under the Rise name in 2015. Rise Broadband recently acquired Telebeep Wireless, in Norfolk, Nebraska.
What are the computer requirements for Rise Broadband Internet?
Recommended requirements: Pentium 233mhz or higher; Windows 98 or higher; 64MB RAM or higher; 100MB free hard drive space. You need to have an Ethernet port on your computer or a wireless router with a wireless card in your computer to receive our service. All newer computers have an Ethernet port; for an older computer you can purchase a card at any computer store to add an Ethernet port. You can also purchase wireless routers and cards at a computer store.
What are the rates for International calls?
With Rise Broadband’s digital phone service, you get free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea.
For calls outside of these countries, you can check the rates by logging into My Phone Settings and clicking on International Rates.
What does mbps stand for and what does it mean?
Mbps (megabits per second) is a measurement of data transfer speed.
What does the Equipment Rental Fee cover?
The Equipment Rental Fee covers the cost to support, maintain and replace all Rise equipment inside and outside of the home. This includes the Network Radio and the maintenance of the connection between the tower and the customer’s home. Technical Support will troubleshoot, upgrade, and replace any faulty Rise Broadband equipment as needed.
What happens if I missed a bill payment?
A $20.00 late fee applies if a payment is made after the bill due date. After 50 days of delinquency, internet service will be disconnected, except for access to your online account in order to pay the bill. A $35 reconnection fee will apply. To ensure account remains in good standing, feel free to use one of free payment options: Automated phone payment, pay online, Autopay, Bill Pay through your bank or by check.
What happens if my router breaks?
Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. If your router breaks, we will ship you a new router that will be delivered within 3-5 business days. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process. If you are already taking advantage of our managed router service, we will continue to maintain, upgrade and replace your equipment as needed.
What is Ethernet over fixed wireless?
Ethernet over fixed wireless harnesses the performance of wireless while eliminating the risks. Each installation is custom-built according to the unique signal-path conditions at your location. Even the weather is accounted for. Combined with carrier-class hardware and redundant power supplies, your Rise Broadband Enterprise Services connection is built to stay online even when the primary providers are not.
What is line of sight?
Fixed wireless service requires line of sight access between the antenna on your home and one of our towers. Obstructions from hills or trees can prohibit Internet from being installed in some locations. Before your internet can be installed, a technician will come out to your home to confirm line of sight and the ability to provide a clear signal.
What is paperless billing?
By enrolling in Paperless Billing, you agree to receive your monthly bills at the email address you designate.
Its more secure than receiving a paper bill in the mail, benefits the environment and helps avoid late fees!
To enroll, login to your account and update your billing preferences in your account profile.
What is the fastest I can get service?
Our lead time averages one to two days when expedited.
What is the price for internet after the promotional period?
At the end of your promotional period unless otherwise stated, your internet rate will adjust to reflect current rack rates.
What services are available?
Rise Broadband provides high-speed Internet and digital phone (also called Voice over Internet Protocol or “VoIP”).
What small business services are available?
We offer high-speed Internet and Digital Phone (Voice Over Internet Protocol “VoIP”) for small businesses. To learn more, and to check to see if service is available in your area, click here.
What speed internet is available in my area?
To check and service availability in your area click here. You can also call 855-275-9473 to speak with a Rise Broadband representative.
What taxes and fees are subject to change?
Rise has the right to change its Service fees and to add new fees at any time, upon notice to the user. Notwithstanding the foregoing, if the user agrees to a Service Term of one (1) year or more, then the user’s base monthly Service fees shall not be subject to change during the Service term, but Equipment fees and other fees are still subject to change.
Please refer to Rise Broadband’s Additional Fees and Payment Terms Disclosure Statement
What types of speed do I need for different online activities?
“The size of the average email is about 100 kilobits while the average webpage without video is about 200 kilobits.
A typical video on a webpage may use about 1000 kilobits per second (or 1 Mbps).
An HD streaming video typically ranges between 2.5 Mbps to 4 Mbps.
As you stream video your need for a continuous amount of high speed data connectivity goes up exponentially.”
What would be the advantage to renting a router vs buying my own?
Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. Our Technical Support Team will be able troubleshoot all your Internet service equipment and if your Rise Broadband router breaks, we will ship you a brand new router that will be delivered within 3-5 business days. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process.
Where are Rise Broadband Services available?
Rise Broadband provides high-speed Internet and digital phone in 16 states across the U.S. View our coverage map. To see if service is available in your area, visit check service and enter your physical address. You can also call 855-275-9473 and speak with a Rise Broadband representative.
Where do I access and manage my phone service?
You can manage your phone settings such as call forwarding numbers, accessing voicemail and checking your call history by visiting https://voice.risebroadband.com/Login.aspx.
Where do I find information to set-up my phone for ActivePhone Messaging?
“To change your voicemail greeting or access messages, simply dial your phone number. You will be prompted for a password.
If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages. You can follow the additional prompts to change your greeting.
To set up call forwarding to either another phone number or an email address (ad a digital wave file) please visit https://voice.risebroadband.com/Login.aspx and select “”One Number Access””.”
Where do I find the mailing label to return Rise Broadband equipment?
You can access the label by clicking here.
Why does my Internet connection seem slow?
The speed of your Internet connection and the speed of downloads may be affected by several factors including:
Viruses on your computer:
Viruses often slow your computer’s performances as they demand processing power and use Internet resources because they often send out massive amounts of information over your Internet connection.
Spyware on your computer:
Spyware, like viruses, often slows your computer’s performances because they demand processing power and use Internet resources. They often send out information over your Internet connection.
Network traffic:
You may experience what seems like a slower connection as Internet use from your own home increases due to download of large files or multiple users on your home network accessing the Internet connection.
Be aware of file sharing software that might allow others to access and download large amounts of data from your computer. Any Peer to Peer (P2P) file sharing clients by default, will share your connection with others on the Internet. Consider configuring such programs to have uploads and sharing disabled.
Why was there a rate increase?
To meet the increasing demands on our network and to continue to improve the reliability and speed of your Internet experience, we have found it necessary to implement company-wide rate changes.
Still have a Question?
Visit our Help & Support Page for a full list of contact options. View Help & Support →