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How do I make a payment?

To make a payment, you need to access your online account located here. Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password. In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.

How do I set up bill pay?

You can access your online account to pay your bill by going to the account page located here.
Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password.
In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.

What is speed of your basic plan?

Internet speeds are based on your property’s location and proximity to the nearest tower.
We have a variety of affordable plans, including options to bundle your Internet service with video and home phone! To see if service is available at your home and to view prices and plans, please complete the Check Service Availability form here.

What would be the advantage to renting a router vs buying my own?

Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. Our Technical Support Team will be able troubleshoot all your Internet service equipment and if your Rise Broadband router breaks, we will ship you a brand new router that will be delivered within 72 hours. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process.

Router has a solid orange light, and internet is down. Any suggestions?

“To trouble shoot and power cycle your Internet, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).

2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).

3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​
1. Power cycle the roof antenna or “”radio””, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.

If none of the steps above work to restore your Internet connection, please contact Technical Support at 877-910-6207

 

What is paperless billing?

By enrolling in Paperless Billing, you agree to receive your monthly bills at the email address you designate.
Its more secure than receiving a paper bill in the mail, benefits the environment and helps avoid late fees!
To enroll, login to your account and update your billing preferences in your account profile.

I have reset my router several times and cannot connect!

To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it)

2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).

3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​
1. Power cycle the roof antenna or “radio”, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support directly by calling 866-988-7163.

I’m moving. How do I relocate my service?

“If user moves during the term of this agreement and would like to relocate the Service, the user must place a relocation request with Rise.
For more extensive information regarding how to relocate services, click here and scroll down to paragraph #11 Moving and Reconnection.”

What types of speed do I need for different online activities?

“​The size of the average email is about 100 kilobits while the average webpage without video is about 200 kilobits.
A typical video on a webpage may use about 1000 kilobits per second (or 1 Mbps).
An HD streaming video typically ranges between 2.5 Mbps to 4 Mbps.
As you stream video your need for a continuous amount of high speed data connectivity goes up exponentially.”

What services are available?

Rise Broadband provides high-speed Internet, digital phone (also called Voice over Internet Protocol or “VoIP”)  and video services through DIRECTV.

How much is installation cost for high-speed Internet?

The cost for residential installation is $149.00. However, we’re currently offering 50% off when you sign up for a 2 year contract. In addition, if you bundle video with your Internet and digital phone installation may be free.

Was Rise Broadband previously Telebeep, Digis, or Skybeam?

​​Rise Broadband’s parent company, JAB Wireless, Inc., was incorporated in 2005 and previously operated as Skybeam, Digis, T6, Prairie iNet and Rhino Communications. All names were re-branded under the Rise name in 2015. Rise Broadband recently acquired Telebeep Wireless, in Norfolk, Nebraska.

Are my speeds guaranteed?

Rise Broadband cannot guarantee speeds at all times, as there are many factors and conditions beyond Rise Broadband’s control that can affect Internet performance. Some of these factors and conditions are:

a. Performance of subscriber computer and/or router
b. Type of connection to RISE BROADBAND Customer Premise Equipment (i.e. WIFI)
c. Number of devices at the same time on a subscriber’s network
d. Downloading large files
e. Congestion of web sites and services on Internet
f. Network congestion due to number of subscriber’s using network at a particular time
g. Website or service limiting speeds on the Internet
h. Internet performance outside of the RISE BROADBAND Network
i. Inclement weather (i.e. storms, tornados, etc.) ​

Rise Broadband Internet packages are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.

Why was there a rate increase?

To meet the increasing demands on our network and to continue to improve the reliability and speed of your Internet experience, we have found it necessary to implement company-wide rate changes.

Where do I find information to set-up my phone for ActivePhone Messaging?

“To change your voicemail greeting or access messages, simply dial your phone number. You will be prompted for a password.

If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages. You can follow the additional prompts to change your greeting.

To set up call forwarding to either another phone number or an email address (ad a digital wave file) please visit https://voice.risebroadband.com/Login.aspx and select “”One Number Access””.”

What is line of sight?

Fixed wireless service requires line of sight access between the antenna on your home and one of our towers. Obstructions from hills or trees can prohibit Internet from being installed in some locations. Before your internet can be installed, a technician will come out to your home to confirm line of sight and the ability to provide a clear signal.

How do I access my voicemail?

​If someone has left a voicemail message, you will hear a “stutter” dial tone when you pick up the phone. To access your voicemail​ simply dial your phone number. You will be prompted for a password.
If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages.

What happens if my router breaks?

Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. If your router breaks, we will ship you a new router that will be delivered within 72 hours. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process. If you are already taking advantage of our managed router service, we will continue to maintain, upgrade and replace your equipment as needed.”

What happens if I missed a bill payment?

A $20.00 late fee applies if a payment is made after the bill due date. After 50 days of delinquency, internet service will be disconnected, except for access to your online account in order to pay the bill. A $35 reconnection fee will apply. To ensure account remains in good standing, feel free to use one of free payment options: Automated phone payment, pay online, Autopay, Bill Pay through your bank or by check.

How do I fix my internet connection?

​To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).

2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).

3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​
1. Power cycle the roof antenna or “”radio””, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.

2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.

If none of the steps above work to restore your Internet connection, please contact Technical Support at 877-910-6207

How do I troubleshoot my internet?

“​​To trouble shoot and power cycle, please check the following:
1. Make sure the power adapter (also called the Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it).

2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices. (Router, or the VoIP Adapter if you have our phone service as well).
3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following: ​
1. Power cycle the roof antenna or “”radio””, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip. 2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
If none of the steps above work to restore your Internet connection, please contact Technical Support or call directly 866-988-7163.”

What does the Equipment Rental Fee cover?

The Equipment Rental Fee covers the cost to support, maintain and replace all Rise equipment inside and outside of the home. This includes the Network Radio, Router, and the maintenance of the connection between the tower and the customer’s home. Technical Support will troubleshoot, upgrade, and replace any faulty Rise Broadband equipment as needed.

What taxes and fees are subject to change?

Rise has the right to change its Service fees and to add new fees at any time, upon notice to the user. Notwithstanding the foregoing, if the user agrees to a Service Term of one (1) year or more, then the user’s base monthly Service fees shall not be subject to change during the Service term, but Equipment fees and other fees are still subject to change.
Please refer to Rise Broadband’s Additional Fees and Payment Terms Disclosure Statement

What are the rates for International calls?

With Rise Broadband’s digital phone service, you get ​free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea.

For calls outside of these countries, you can check the rates by logging into My Phone Settings and clicking on International Rates.

Is there a fee for canceling my service early?

You may terminate your service for any reason effective at the end of a calendar month by providing notice to Rise Broadband at least thirty (30) days prior to the requested termination date.
However, if you agreed to a service that had a minimum term commitment and you terminate prior to the end of the service term, you will be subject to an early termination fee.
For example, two-year service contracts may be subject to a $250 Early Termination Fee and one-year service contracts may be subject to a $125 Early Termination Fee.

Does Rise Broadband provide email accounts?

​Rise Broadband provides e‐mail accounts that are included with Internet service. They can be accessed via the web or from a PC based e‐mail program such as Outlook Express or Thunderbird.​ If you already have free e‐mail accounts (i.e., Yahoo!, MSN, Hotmail, G‐mail, etc.) you can also access these accounts over the Rise Broadband Internet connection.

Can I keep my existing email account?

​If you already have free e‐mail accounts (i.e., Yahoo!, MSN, Hotmail, G‐mail, etc.) you can access these accounts over the Rise Broadband Internet connection. Rise Broadband also provides e‐mail accounts that are included with Internet service. They can be accessed via the web or from a PC based e‐mail program such as Outlook Express or Thunderbird.

Is there a premium level of support for small businesses?

Our Business Technical Services plan provides affordable, 24/7 support and coverage for your computer or laptop + mobile device.

  • Virus/spyware/malware detection & removal
  • PC tune-up and maintenance
  • HW/SW installation
  • 3rd party peripherals
  • Video conferencing

Our 100% U.S. based support team is available 24/7 via phone, chat, email and remote support utilities.  So whether you’re having trouble with a virus, backing up critical business data or installing hardware or software, Rise Broadband will help keep your business running smoothly.

Learn More

How big is Rise Broadband and how long has it been in business?

Rise Broadband, headquartered in Englewood, Colorado, is the nation’s largest fixed wireless broadband service provider, delivering high-speed Internet and digital voice services to nearly 200,000 residential and commercial customers across 16 states. Rise Broadband’s parent company, JAB Wireless, Inc., was incorporated in 2005 and previously operated as Skybeam, Digis, T6, Prairie iNet and Rhino Communications. All names were re-branded under the Rise name in 2015.

What is Ethernet over fixed wireless?

Ethernet over fixed wireless harnesses the performance of wireless while eliminating the risks. Each installation is custom-built according to the unique signal-path conditions at your location. Even the weather is accounted for. Combined with carrier-class hardware and redundant power supplies, your Rise Broadband Enterprise Services connection is built to stay online even when the primary providers are not.

Why does my Internet connection seem slow?

The speed of your Internet connection and the speed of downloads may be affected by several factors including:

Viruses on your computer:
Viruses often slow your computer’s performances as they demand processing power and use Internet resources because they often send out massive amounts of information over your Internet connection.

Spyware on your computer:
Spyware, like viruses, often slows your computer’s performances because they demand processing power and use Internet resources. They often send out information over your Internet connection.

Network traffic:
You may experience what seems like a slower connection as Internet use from your own home increases due to download of large files or multiple users on your home network accessing the Internet connection.

Be aware of file sharing software that might allow others to access and download large amounts of data from your computer. Any Peer to Peer (P2P) file sharing clients by default, will share your connection with others on the Internet. Consider configuring such programs to have uploads and sharing disabled.

What is ActivePhone?

ActivePhone is Rise Broadband’s Digital phone service available for residential customers. This service utilizes VoIP (Voice over Internet Protocol) technology which allows you to use your high-speed Rise Broadband Internet connection to make and receive phone calls.  Active Phone is available for $20.00 a month with a 2-year wireless Internet service agreement or $21.95 without a 2-year agreement.

Learn More

How long will does it take to set up service?

​We can typically have service installed within several days of placing an order. Once we’ve determined that the service will work at your location, it takes about 2‐3 hours to complete the installation.

How does Rise Broadband Internet differ from standard dial‐up?

Unlike dial‐up, our service is always on. This means that there is no dialing, no waiting, and no need for a second phone line. In fact, our service doesn’t require a phone line at all. There is also a dramatic difference in speed ‐ Rise Broadband is over 100 times faster than dial‐up service.

What are the computer requirements for Rise Broadband Internet?

​Recommended requirements: Pentium 233mhz or higher; Windows 98 or higher; 64MB RAM or higher; 100MB free hard drive space. You need to have an Ethernet port on your computer or a wireless router with a wireless card in your computer to receive our service. All newer computers have an Ethernet port; for an older computer you can purchase a card at any computer store to add an Ethernet port. You can also purchase wireless routers and cards at a computer store.

Does weather affect the service?

​Weather will not cause a degradation of service even in many severe storms. Your connection will remain stable even during winter months or other stormy periods. Heavy rains that are continuous over several hours/days may cause a degradation of service. Wireless Internet access requires a “line‐of‐site” connection from your house to one of our towers. This means that any large trees, buildings or other obstructions may cause a degraded level of service. Our installers do a site survey before installing to make sure that there is a good signal.

How do I connect multiple computers to the connection?

​Rise Broadband will install a single Ethernet jack inside your home. If you have more than one computer, you will need to purchase your own wireless router. A router acts as a splitter, allowing up to four computers to be plugged in directly, and it also wirelessly sends your Internet signal throughout your home to any computer or laptop with a wireless card. An 802.11g wireless router typically can be purchased from any computer or office supply store.

How is Rise service wired into my home?

​Rise Broadband professionally mounts an antenna on your roof, then runs a CAT 5 wire (phone wire with 4 pairs of wires) down the outside wall of your home (we try to follow a rain gutter to hide the cable). We then bring the wire into your home by drilling a small hole or following an existing entry into the home such as a duct or prior cable, phone or satellite TV installation entry. An Ethernet jack is then installed on the inside of an exterior wall (your computer should have an Ethernet port ‐ all new computers do. An older computer may need an adapter). If you need additional inside wiring to extend the connection into your home, you may need to hire a wiring contractor or may want to consider using a wireless router (available at computer stores) to distribute the connection throughout your home.

How does Rise Broadband Internet service work?

​Rise Broadband provides an Internet connection via a wireless antenna system. An antenna is installed on your roof with an attached radio receiver/transmitter. This antenna is pointed at a nearby Access Point tower, and must have a clear line‐of‐sight (no trees, buildings, or hills blocking the path). When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our “backhaul,” which is a point-to-point wireless link to a fiber‐optic connection hooked directly to the Internet. Rise Broadband service has very low “latency” (or delay) compared to satellite Internet, where signals must travel thousands of miles into space. Rise Broadband is well suited for digital phone (also known as Voice over Internet Protocol/VoIP) and other uses such as VPNs or gaming.


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