Billing & Payments
How do I cancel my service?
If you need to cancel your Rise Broadband service, please contact our Customer Care team at 844-816-9149.
How do I change my AutoPayment method?
You can access your online account to pay your bill by going to the account page located here.
Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password.
In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I change my billing preference to paperless?
You can easily switch to paperless billing through your online account. To enroll, login to your account and update your billing preferences in your account profile.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I change my payment method?
To speak with a representative regarding billing, including updating your payment method, call our Customer Care team at 844-816-9149.
How do I confirm my payment was received?
If you have questions or concerns regarding billing, please contact Customer Care at 844-816-9149
How do I find out what my monthly payment will be?
Your monthly payment can be found on your Rise Broadband My Account Portal.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I find the Terms and Conditions?
You can view Rise’s Broadband Internet Terms and Conditions by clicking here.
How do I make a payment?
To make a payment, you need to access your online account located here. Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password. In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I recover my Rise Broadband account Username and Password?
Assure you have registered your account for our online portal. For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
To retrieve forgotten Rise Broadband account Username, enter your account number here.
To retrieve forgotten Rise Broadband account Password, enter your username here.
If you are still experiencing difficulty, please contact the Rise Broadband billing department at 844-816-9149 .
How do I set up auto-payments?
How do I set up AutoPay?
You can access your online account to pay your bill by going to the account page located here.
Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password.
In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay.
For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I switch to paperless billing?
How do I view my statement online?
I am having difficulty using online bill pay.
Watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
If you are experiencing technical difficulties with online bill pay, please contact our Billing Department by phone 844-816-9149.
I have been trying to set up AutoPay and it isn’t working for me.
The following video will give you a walk through on how to set up AutoPay. Click to watch “How to Access and Set-Up your Rise Broadband My Account Portal”.
If you continue to have difficulties, give us a call at 844-816-9149 to speak with a Rise Broadband representative.
I have questions about my bill.
Previous statements, information about your AutoPay method and your amount due can be found on the billing portal. For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video.
If you have further questions about your account or paying your bill, you can call 844-816-9149 to speak with a Billing Representative Monday – Saturday 7am – 8pm MT.
Is there a fee for canceling my service early?
You may terminate your service for any reason effective at the end of a calendar month by providing notice to Rise Broadband at least thirty (30) days prior to the requested termination date.
However, if you agreed to a service that had a minimum term commitment and you terminate prior to the end of the service term, you will be subject to an early termination fee.
For example, two-year service contracts may be subject to a $250 Early Termination Fee and one-year service contracts may be subject to a $125 Early Termination Fee.
What does the Equipment Rental Fee cover?
The Equipment Rental Fee covers the cost to support, maintain and replace all Rise equipment inside and outside of the home. This includes the Network Radio and the maintenance of the connection between the tower and the customer’s home. Technical Support will troubleshoot, upgrade, and replace any faulty Rise Broadband equipment as needed.
What happens if I missed a bill payment?
A $20.00 late fee applies if a payment is made after the bill due date. After 50 days of delinquency, internet service will be disconnected, except for access to your online account in order to pay the bill. A $35 reconnection fee will apply. To ensure account remains in good standing, feel free to use one of free payment options: Automated phone payment, pay online, Autopay, Bill Pay through your bank or by check.
What is paperless billing?
By enrolling in Paperless Billing, you agree to receive your monthly bills at the email address you designate.
Its more secure than receiving a paper bill in the mail, benefits the environment and helps avoid late fees!
To enroll, login to your account and update your billing preferences in your account profile.
What is the price for internet after the promotional period?
At the end of your promotional period unless otherwise stated, your internet rate will adjust to reflect current rack rates.
What taxes and fees are subject to change?
Rise has the right to change its Service fees and to add new fees at any time, upon notice to the user. Notwithstanding the foregoing, if the user agrees to a Service Term of one (1) year or more, then the user’s base monthly Service fees shall not be subject to change during the Service term, but Equipment fees and other fees are still subject to change.
Please refer to Rise Broadband’s Additional Fees and Payment Terms Disclosure Statement
Why was there a rate increase?
To meet the increasing demands on our network and to continue to improve the reliability and speed of your Internet experience, we have found it necessary to implement company-wide rate changes.
Still have a Question?
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