Are my speeds guaranteed?

Rise Broadband cannot guarantee speeds at all times, as there are many factors and conditions beyond Rise Broadband’s control that can affect Internet performance. Some of these factors and conditions are:

a. Performance of subscriber computer and/or router
b. Type of connection to RISE BROADBAND Customer Premise Equipment (i.e. WIFI)
c. Number of devices at the same time on a subscriber’s network
d. Downloading large files
e. Congestion of web sites and services on Internet
f. Network congestion due to number of subscriber’s using network at a particular time
g. Website or service limiting speeds on the Internet
h. Internet performance outside of the RISE BROADBAND Network
i. Inclement weather (i.e. storms, tornados, etc.) ​

Rise Broadband Internet packages are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.

How do I add Residential home phone service to my existing account?

Rise Broadband’s ActivePhone™ digital phone service utilizes VoIP (Voice over Internet Protocol) technology to make
and receive phone calls using your high-speed Internet. ActivePhone™ is available to new and existing customers for
$24.95/month including equipment. To add phone service please call 855-275-9473

Learn More

What are the rates for International calls?

With Rise Broadband’s digital phone service, you get ​free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea.

For calls outside of these countries, you can check the rates by logging into My Phone Settings and clicking on International Rates.

What services are available?

Rise Broadband provides high-speed Internet and digital phone (also called Voice over Internet Protocol or “VoIP”).

What types of speed do I need for different online activities?

“​The size of the average email is about 100 kilobits while the average webpage without video is about 200 kilobits.
A typical video on a webpage may use about 1000 kilobits per second (or 1 Mbps).
An HD streaming video typically ranges between 2.5 Mbps to 4 Mbps.
As you stream video your need for a continuous amount of high speed data connectivity goes up exponentially.”

What would be the advantage to renting a router vs buying my own?

Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. Our Technical Support Team will be able troubleshoot all your Internet service equipment and if your Rise Broadband router breaks, we will ship you a brand new router that will be delivered within 3-5 business days. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process.

Read more information about our managed routers.

Still have a Question?

Visit our Help & Support Page for a full list of contact options. View Help & Support