Rise Broadband cannot guarantee speeds at all times, as there are many factors and conditions beyond Rise Broadband’s control that can affect Internet performance. Some of these factors and conditions are:
a. Performance of subscriber computer and/or router
b. Type of connection to RISE BROADBAND Customer Premise Equipment (i.e. WIFI)
c. Number of devices at the same time on a subscriber’s network
d. Downloading large files
e. Congestion of web sites and services on Internet
f. Network congestion due to number of subscriber’s using network at a particular time
g. Website or service limiting speeds on the Internet
h. Internet performance outside of the RISE BROADBAND Network
i. Inclement weather (i.e. storms, tornados, etc.)
Rise Broadband Internet packages are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.
Rise Broadband Small Business Services have absolutely NO data caps. Feel free to use as much data as your business needs. Please visit here for more information.
Yes. We offer month to month agreements that can be started and stopped as desired. Please give us a call at 855-275-9473
We offer a variety of service plans your needs including month to month. Give us a call at 855-275-9473 to speak with a Rise Broadband representative.
To check if service is available in your area, please use the following link: http://risebroadband.com/residential/
Rise Broadband’s ActivePhone™ digital phone service utilizes VoIP (Voice over Internet Protocol) technology to make
and receive phone calls using your high-speed Internet. ActivePhone™ is available to new and existing customers for
$24.95/month including equipment. To add phone service please call 855-275-9473
You can view Rise’s Broadband Internet Terms and Conditions by clicking here.
Currently the best way to see if you qualify for an upgrade online is to call 855-275-9473 to speak with a Rise Broadband representative.
The cost for residential installation is $149.00.
Definitely. Dust fill out the Check Service form with the proper address.
With Rise Broadband’s digital phone service, you get free International calling for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea.
For calls outside of these countries, you can check the rates by logging into My Phone Settings and clicking on International Rates.
Rise Broadband provides high-speed Internet and digital phone (also called Voice over Internet Protocol or “VoIP”).
“The size of the average email is about 100 kilobits while the average webpage without video is about 200 kilobits.
A typical video on a webpage may use about 1000 kilobits per second (or 1 Mbps).
An HD streaming video typically ranges between 2.5 Mbps to 4 Mbps.
As you stream video your need for a continuous amount of high speed data connectivity goes up exponentially.”
Under Rise Broadband’s new equipment policy, we will provide our managed router service to you at no additional cost. Our Technical Support Team will be able troubleshoot all your Internet service equipment and if your Rise Broadband router breaks, we will ship you a brand new router that will be delivered within 3-5 business days. Accompanied with the router are all the materials and instructions for installation. If you need help, you can call our technical support team at 877-910-6207 and a technician will walk you through the process.