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Archives: Frequently Asked Questions
What phone number can I call regarding fiber?
The number to contact to get fiber or upgrade to fiber is 1-844-816-9150.
What phone number can I call for fiber billing and support?
Contact for new fiber sales is 1-844-816-9150. Contact for fiber upgrades is 1-844-411-7473. Contact for fiber billing & support is 1-855-650-3310.
What documentation is required for fiber installation?
Customers must submit an installation authorization form prior to your installation appointment located at https://www.risebroadband.com/fiber-agreement/. Landlord and/or homeowner’s association written consent may be required for Installation.
How long does fiber installation take?
Most fiber installations take 2-4 hours. This includes; burying the cable, running the cable to the inside of your location, and setting up your in home connection. A Rise Broadband representative will contact you within a few weeks of submitting your order. An adult 18 years or older must be present during the installation.
When will fiber be available in my area?
Please go to https://www.risebroadband.com/rise-fiber/ and fill out the form — this will ensure as soon as fiber is available in your area we will let you know!
Is there an upfront cost required for service?
The fiber installation requires a one time install fee of $75, if there are no install promotions running at the time you register for service or are installed.
Will there be ACP discounts for fiber?
Yes. The ACP program has a two unique discounts; a $30 discount for most qualifying customers and a $75 for qualifying Native American customers. These discounts are not restricted to specific offers like the old EBB program; they can be applied to any broadband service plan.
Are there data limits on fiber?
No. Fiber will be unlimited data.
Will autopay be available for fiber?
Yes, autopay is available for Rise Fiber customers.