Set up walk through Set up a 2nd and 3rd Deco Support documents and manual Set up video
The number to contact to get fiber or upgrade to fiber is 1-844-816-9150.
Contact for new fiber sales is 1-844-816-9150. Contact for fiber upgrades is 1-844-411-7473. Contact for fiber billing & support is 1-855-650-3310.
Customers must submit an installation authorization form prior to your installation appointment located at https://www.risebroadband.com/fiber-agreement/. Landlord and/or homeowner’s association written consent may be required for Installation.
Most fiber installations take 2-4 hours. This includes; burying the cable, running the cable to the inside of your location, and setting up your in home connection. A Rise Broadband representative will contact you within a few weeks of submitting your order. An adult 18 years or older must be present during the installation.
Please go to https://www.risebroadband.com/rise-fiber/ and fill out the form — this will ensure as soon as fiber is available in your area we will let you know!
The fiber installation requires a one time install fee of $75, if there are no install promotions running at the time you register for service or are installed.
Yes. The ACP program has a two unique discounts; a $30 discount for most qualifying customers and a $75 for qualifying Native American customers. These discounts are not restricted to specific offers like the old EBB program; they can be applied to any broadband service plan.
No. Fiber will be unlimited data.
Yes, autopay is available for Rise Fiber customers.