Are my speeds guaranteed?

Rise Broadband cannot guarantee speeds at all times, as there are many factors and conditions beyond Rise Broadband’s control that can affect Internet performance. Some of these factors and conditions are:

a. Performance of subscriber computer and/or router
b. Type of connection to RISE BROADBAND Customer Premise Equipment (i.e. WIFI)
c. Number of devices at the same time on a subscriber’s network
d. Downloading large files
e. Congestion of web sites and services on Internet
f. Network congestion due to number of subscriber’s using network at a particular time
g. Website or service limiting speeds on the Internet
h. Internet performance outside of the RISE BROADBAND Network
i. Inclement weather (i.e. storms, tornados, etc.) ​

Rise Broadband Internet packages are advertised as “up to” certain speeds reflecting performance under ideal conditions. Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.