How is Rise Broadband responding to the COVID-19 outbreak?

Rise Broadband is closely following the U.S. Centers for Disease Control and Prevention (CDC) guidelines and recommendations to help prevent the spread of the virus and implement strategies to protect our workforce and ensure continuity of operations for our customers.

Rise Broadband was deemed an “Essential Critical Infrastructure Provider” and our employees ‘Essential Critical Infrastructure Employees’ by the US Department of Homeland Security.

The guidance identifies workers in certain critical infrastructures and industries that have a special responsibility to maintain a normal work schedule. These industries include workers who conduct a range of operations and services that are essential to continued critical infrastructure viability, including staffing operations centers, installing, maintaining and repairing critical infrastructure, operating call centers, working construction, and performing management functions, among others. The industries they support represent, but are not necessarily limited to, medical and healthcare, telecommunications, information technology systems, defense, food and agriculture, transportation and logistics, energy, water and wastewater, law enforcement, and public works.

This means that regardless of ‘Shelter in place’ and other ‘Stay home’ orders, Rise and its employees will continue to be here for you, keeping you connected.

While our techs will be out, they will be minimizing the amount of work they need to do in a customer’s premise. Prior to entering your home, you will be asked if you or anyone in your home is under quarantine. If the answer is yes, we will reschedule your appointment for 30 days out. Once our tech receives your permission to enter your home, they will be following CDC guidelines and maintaining proper social distance.