What steps should I take if my service is slow?

The first step is to ensure you are connected to a 5G network. If the issues persist, try rebooting your router. In addition, testing more than one device in your hold can identify if it’s an issue with your Rise service or an issue with the connection(s) in your home.

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Can I use my existing equipment?

If you currently have Rise wireless service, we will remove the wireless equipment from your property after your fiber install is complete. With your fiber connection you can keep your premium Deco Wi-Fi/Mesh network in place. If you have equipment other than the Deco, it will need to be replaced to ensure proper connection to […]

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