What happens if my router breaks?

Under Rise Broadband’s new equipment policy, we provide a Deco managed router at a cost of $7 per month. We also offer Deco Mesh packages including Premium Wi-Fi for $10/per month and Premium Mesh for $15/per month. If your router breaks, we will ship you a new router that will be delivered within 5-7 business days. Accompanied with the router are all the materials and instructions for installation. If you need help, you can contact our Technical Support team at 1-877-910-6207 and a technician will walk you through the process. If you are already taking advantage of our managed router service, we will continue to maintain, upgrade and replace your equipment as needed.

Some customers were provided different router models that have since been removed from our inventory. In this case, a broken device would need to be replaced with our Deco router, or as a customer you can replace on your own and call technical support to help with installation.

Read more information about our managed routers here.