Where can customers go for Billing Support?

Due to health and safety concerns, as well as higher call volumes, you may experience longer than normal wait times for support over the phone. We encourage you to visit My Account for self-service options.

Customer Care Self Service Options

Rise offers Online Billing that is available 24/7. Register today

Online Billing

  • Current and historical billing statements available in PDF
  • Review current charges and same day transactions
  • Make edits to payment and contact information
  • Schedule One-Time payments or Enroll in automatic monthly payments to avoid potential Late Fees.

Automated Phone System 844-411-RISE (7473):

  • Review balance history
  • Make one-time payments using your bank account or credit card
  • Schedule payment arrangements and stay connected

Customer Care Phone/Chat Support and Hours of Operations


Monday-Friday 7am-6pm MT
Saturday 8am-5pm MT

Email: billing@risebroadband.com