Feeling insecure about my device after experiencing a severe hacking problem, I called device support (888-524-9850) and spoke with Paul. He performed a remote check on my device and helped me download and learn the RiseSupport Client app, which gave me confidence in proceeding forward on my new laptop. (Thank you, Paul.) I appreciate all the time and effort Rise Broadband has taken in addressing our data breach and our security concerns. Thank you so very much and I look forward to our continued relationship.
So grateful to have a place I can go to get help! And every time I need something and call, I get EXCELLENT help. Thanks!
Dora was so much help to me tonight. She has resolved all my problems and taught me how to better use my computer. She was greatly appreciated in my time of need. Thank you, Dora!
So glad to have your program to help me with my computer. Matt was so patient and has a very comfortable voice to listen to.
- Computer health check and tune-up; increases startup speed and disc space
- Help with Installing or upgrading Software including Windows or Mac OS*, Drivers, Office, Adobe, etc.**
- Identify and fix hardware/software errors
- Identify and assist with networking issues
- Configuring and troubleshooting networked peripherals (printers, monitors, etc.)
- Connecting a wireless router
- Adding IoT devices to an in-home network (security cameras, thermostats, appliances, etc.)
- Support for video streaming devices (Smart TV’s, Roku, Apple TV’s)
- Trouble shooting streaming devices and services such as Netflix, Hulu, Amazon Prime
- Provide access to Rise Support 24 hours a day 7 days a week.
- Includes up to 5 devices – Computers, Tablets, Streaming Devices, etc)
|Services Included:||Rise Support $9.99/mo||Rise Protect $14.99/mo||Rise Secure $19.99/mo|
|24/7 Computer Health Check & Tune Up|
|Unlimited Support for 5 Devices***|
|Streaming Support (Netflix, Prime, etc)|
|Home Network Support|
|On-Demand Malware Scan and Removal|
|Avira Antivirus Software|
|Real-Time Virus Removal Services|
View Rise @Home Terms of Service
Need Technical Support for your Rise Support Service? Call 888-524-9850.
*Only includes Windows & Mac OS.
**This service includes support for customer-purchased software and file programs. The programs themselves are not included, and will need to be purchased independently.
***5 devices can include any combination of wifi connected technology (computers, tablets and ‘Smart Things’)
****Internet of Things (IoT) such as wifi internet connected appliances, thermostats, security cameras, video and audio streaming devices, Smart TVs, etc.
I have had a great experience with Rise Broadband today as Dora was especially helpful and informative about the Avira Anti-Virus program and the Rise Broadband Client Services package. I truly appreciated her efforts at making sure that I felt confident in the security of my internet and new computer. Thank you so much, Dora.