PC Care Service Plan
Our PC Care Service Plan provides affordable, 24/7 support and coverage for your computer or laptop. For only $9.99 a month, Rise Broadband will:
- Identify and fix hardware/software errors
- Computer tune-up and maintenance of PC and Mac devices
- Identify and assist with networking issues
- Supply standard replacement parts and in-home labor to repair one covered device as often as needed, not to exceed $500 per year per covered device.
- Provide access to PC care support 24 hours a day, 7 days a week.
Support for additional PCs can be added for $6.50 each per month.
New Premium Technical Support Service Plan
Our Premium Technical Support Service Plan provides all of the support and coverage included in the PC Care Service Plan, plus the following expanded services for only $14.99 a month:
- Operating systems upgrade/update support** (Windows PC, Mac OSX)
- Content backup/sharing support**: e.g. iCloud, Google Drive, DropBox
- Virus/spyware/malware detection and removal
- 3rd party devices: printers, scanners, copiers, fax machines, external hard drives, etc.
- Mobile devices (including tablets): setup and trouble-shooting
- TV and video support: Internet/smart TV, Blu-Ray, DVD, game console
Compare PC Care to Premium Technical Support
|Services Included:||PC Care $9.99||Premium $14.99|
|Number of devices supported:||1 PC or 1 mobile device||Up to 3 devices|
|Set up & configuration of internal hardware and software ( video/sound cards, memory, hard drives, CD/DVD reader/writers)|
|Evaluating and attempting to correct hardware and software issues|
|Assist with operating systems and network setup|
|In home labor and replacement parts; $500 limit per year|
|Computer tune-ups and maintenance (PCs and Macs)|
|Virus/spyware/malware detection and removal|
|Exteral hardware and peripherals support for network (printers, scanners, copiers, fax machines, external hard drives, etc.)|
|Assist with home networking equipment (NAS, routers & network printers)|
|Troubleshooting and support for smart TVs, Blu-Rays, DVD, tablets, video game consoles and mobile devices|
|Advanced network functionality and configuration such as content sharing and shared drives|
|Online safety and security support**: Internet security, storage and backup, etc.|
|Configuration, setup and troubleshooting of 3rd party devices: TVs, Blu-Rays, DVD, tablets, video game consoles and mobile devices, etc.|
|Mobile Devices (including tablets): setup and trouble-shooting|
Need Technical Support for your PC Care or Premium Technical Support? Call 844-411-RISE (7473) and select 1 for Technical Support, then 4 for PC Care.
*Only includes Windows & Mac OS.
**This service includes support for customer-purchased software and file programs. The programs themselves are not included, and will need to be purchased independently.