Words cannot express my gratitude to this company! I Went through a very hard time this year and they were more than happy to help me in every way possible every phone call and every email that was sent between me and Rise Broadband was responded with kindness compassion and understanding. I highly recommend Rise Broadband to anybody who is looking for great Internet service but even better customer service! Thank you so much Rise Broadband I look forward to working with you in the future!
Easy to work with! Great customer service and very helpful!
Great install. Very knowledgeable technician. Were off to a great start!
Jim was awesome. Patient and polite. Took the time to explain everything. Set up my TV after his install. Really good experience. 5 stars
The tech guy came out and used a mounting bracket that was already attached the front of the house. That saved time, and got the job done even faster. It hasn't been that long, but so far the connection has been very good.
Up front,I had an great experience. Tech told me of some concerns up front with my location and said he would have to hook up and test first. Test came back with flying colors and I now had internet at 3 to 4 times faster. Uploads at nearly 17 times faster. A router and 2 repeater for the same price I had with lousy DSL. Time will be the test but I am extremely happy now!
broad band was very good to me we had dsl with phone company the service was uninterupted at all times . Would recomend broad band to anyone in remote areas .
Quick and easy install. Speed is great and works great!
Very good. Connection speed is very good.
Technician was very quick and personable. Came in timely manner. Not over priced.
Great installation and customer service!
Great service! High speed internet is working wonderful! Very happy ??
Got it installed yesterday, very happy 😊!
So far so good
Installation was a lot quicker and simpler than I expected, and the tech was awesome. We tried to use a router that I already had, it didnt work out so well, but the tech was more than willing to try my router first. He smiled the whole time, he explained everything, and he had me hooked up to the internet in no time! The wifi has also been great in my house. I have not had any issues with download speeds, buffering, or anything else.
Tyler was very informative and pleasant. So far we are very happy with our decision to go with Rise broadband.
My technician was very informative and helpful during my installation. My wi-fi service has improved over my last provider and at a lower cost.
From beginning to end ,no problems. Even my appointment was moved forward. Thanx Rise for the great experience.
Installer was very communicative regarding schedule, was very professional during install, and very knowledgeable. So far the actual service is very satisfactory.
The 1st contact was by phone and the woman I spoke with was very well skilled in communication and knowledgeable of products available. She had me set-up for an installation the following day. She also provided me with a couple of very helpful links. The tech arrived on time in the middle of the scheduled arrival time. He worked quickly and effectively to get the system set-up and running. The overall experience was fast, efficient, and polite.
I am extremely happy with the service and speed, thanks again guys!
I love the staff from Rise Broadband! They are very transparent and informative. Every experience I have had, I have been satisfied with the service I was provided.
Dee was very helpful and tried very hard to resolve our situation, but our internet is down and the first available service appointment is 11 days out and we work from home. This seems unacceptable to me. Update: Dee was able to move appointment up to tomorrow so I am thankful for only two days downtime and a resolution-Thank you.
Great service and the technician was punctual and did an excellent installation job. My inrenet reception is excellent!
So far, its been good. The installation technicians were very good. We only had the service for about 3 days.
Colton & Dan were excellent. Above and beyond helpful and answered all our questions.
Our installer was knowledgeable, friendly, and got us up and running with great internet within an hour. We are very happy with the service and product of Rise Broadband Internet.
The technician was friendly and efficient! A vert pleasant young man.
The install technician, Mario, was terrific! He was very knowledgeable, courteous, and thorough. Everything about setting up this new service was very easy, but the only reason I am not giving 5 stars is setting up auto-payment wasn't smooth and didn't include the first payment. Plus, I unchecked getting marketing emails when I set up my profile, but I sure have gotten unwanted marketing emails in the days that followed setting up my account!
Technician was fantastic!! Professional, knowledgeable and efficient.
Both Kayla and Eric did a great job of getting me connected. Kayla came out and spent the needed time to find the best tower and location for the dish. Since I had to put the pole in our front yard rather than install on our steep roof, Kayla ensured that my follow-up visit occurred the following weekday. Eric then showed up and got the system up and running. I'm very happy that I have internet and with the speed. When we decided to move from the city to a rural area, I knew that I wouldn't have the option for fiber (yet!) but with Rise Broadband, I get the max speed available without having to pay too much!
Technician arrived on schedule and well equipped. He presented several options as to where to located the satellite dish to make sure we were satisfied with the location. Inside the house, he made quick work of installing the routers and making sure they worked. Truly painless process.
I’ve tried for years to get decent internet with several companies with no results or had to pay a large amount for very little. Rise Broadband came out and we’re so professional the staff was remarkable. They set up everything, where others had you a router and say good luck. They took care of everything. I now have great internet at a good price, I was beginning to think it would never happen. I would recommend Rise to everyone. Thank you Rise Staff
So far so good! Technician was great, customer service was great, price is better than anyone else we spoke to.
Generally we get good service from Rise. But we recently had to endure a roughly 24-hour outage [Oct 13-14]. The outage came at a time of high need for us. Then today [Oct 16] comes our monthly bill. I believe we should be entitled to a reduction in the bill accounting for the loss of a day's worth of service and a reasonable amount more for the headaches that resulted. -Lowell Dodge, Longmont
After 52 years with one of the major telecom providers I was tired of fighting for more than 7mbps. I am in a rural area and that is all that was available. A neighbor recommended Rise so I decided to try it. The installation was awesome, the technician was professional, knowledgable, personable, and explained things as he completed the installation. So far I am very happy with the performance, TV streaming is better, less buffering, and computer is faster. I would highly recommend giving Rise Broadband a try. Worked for me!
Installer was here on time and was extremely professional and had several options. The service is fast and all devices working at top speeds! Great value.
I am enjoying your service