Shane was excellent in helping me with questions I had.
We had an enjoyable experience. Tech showed up in Mid morning and quickly installed everything. No problems so far.
From setting up an account online to John the technician's expert install..the whole process with Rise has been a pleasure. Would highly recommend in your house has a clear view to one of their towers.
Great service! We recently switched over from Centurylink, and it's been great service thus far. With Centurylink we were paying out the wazoo for slow, unreliable service, max was 25 mbps out here in the Boulder open space area north of 36. Phone lines are old, and the Internet went out constantly with Centurylink, sometimes for a whole week which was detrimental for our business. Centurylink has no plan to repair/replace those telephone wires for just a few people that live out here. We had just about had it with that service. Rise said they could get us 25 mbps, but it ends up being up to 30-40 mbps at times! All through radio tower signals. We have a voice line as well, that operates through the radio signal, that works great. We don't have to worry about the old phone lines anymore. The mesh network using multiple modems makes it so much better for spreading out service on our property. Super beneficial, and it's all about half the cost of Centurylink.
So far it is great. I am getting the throughput I ordered most of the time with it only slowing some at night when you would expect some congestion for point to point service. The installer was great and had everything up and working in under an hour. It has been up now for a week without issue. I will follow up if there are any problems.
Compared to other internet servers Rise was the best for my needs. The Customer Service Agent was very good, however the total price per month quoted was not the price on my invoice. Installation was fast and well done.
Excellent customer service. Handled everything very well.
Awesome! The installer/technician was outstanding! Customer Service is great! No hassle, no installation issues - very professional. The tech had me up and running within an hour. My service is as advertised and as explained by customer service - no “hidden” fees or “shell game”. We live way out in the boonies of Natalia and it is very helpful to have reliable, cost effective Internet. Thank you Rise!
John and Tim were so great to me. They came out in a timely manner and set everything up for me. I really appreciated all they did for me.
Service was excellent! Our receiver had blown over in the windstorm... We called and they sent Tanner out and he fixed our problem in minutes! Thanks!
After years of satellite Internet— I absolutely LOVE Rise. No buffering as I stream movies all day. The plan is REALLY UNLIMITED.— with a usage cap of 2 TB per month, I don’t have to worry. There were a few problems with my install but they stepped up to the plate and made things right.
Technician was on time and very effecient.
I love that their unlimited plan is actually unlimited. Unlike my old provider who was constantly throttling me. There’s no throttle on my plan until 2 TB, so I Can’t stream movies constantly without having to worry.. — no buffering and no throttle, for the same price I was paying for 10 GB with my old provider. There were minor problems with getting my install scheduled but they stepped up to the plate and got those addressed for me.
I love that their unlimited plan is actually unlimited. Unlike my old provider who was constantly throttling me. There’s no throttle on my plan until 2 TB, so I Can stream movies constantly without having to worry.. — no buffering and no throttle, for the same price I was paying for 10 GB with my old provider. There were minor problems with getting my install scheduled but they stepped up to the plate and got those addressed for me. #BestCompanyReview
Was VERY happy with their installation and so far it's been running like a champ! They were professional and met all the requirements needed by the landlord. I am excited to finally have consistent and fast internet.
The registrar was first rate and the installation was great. After signing up for service Carlos came out the next day to install my dish and router.
So far it’s great. Installer was very polite, speedy & knew what he was doing. Within an hour I was up and running in a location that none of the other internet companies would even touch. I can connect fast, play games, surf the internet, upload & download files, and watch movies easily. And it’s cheaper than the internet I had at my last residence.
Salesman made it simple. Install crew was fantastic going above and beyond.
Amazing service, I have waited for years to have internet service this good. Eric was our Service man and he did a great job with the install, plus he was super pleasant. I have the fast internet I have ever had.
The installer was absolutely great! After looking things over I pretty much thought that we weren't going to be able to get the service but he climbed on the roof and was able to see the tower. I went up and sure enough, clear line of sight that I couldn't see from the ground. He had us set up and running in less than 20 minutes and the speed and ping times are FANTASTIC! Thank You Rise for a smooth installation and great internet service.
Kept me well informed of arrival, installer was considerate and very helpful, made sure everything was up and running
Tim Fears was amazingly friendly. Explained everything and helped did get better service. Our current provider was cutting out and lagging horribly. From the second we got hooked up it’s been working great. Very pleased
Great love it so far. Came from ATnT and tripled my speed and saved myself $10 a month. Getting 50/60 Mbps downloads in Rural Western ********..
They did a great job it works well!
Great and fast service
Easy and fast.
great service. very knowledgeable installer.
Professional, on time, knowledgeable and efficient on the installation- Time will tell on the service as I am out in the country-
The Rise Broadband sales person was extremely helpful and the tech who did my install was wonderful! I live in a rural area behind a ridge from the Rise towers but he figured out a way to make it work and it's working great!
Great customer service, the guy who came and installed Rise Broadband Service was awesome.. He made sure before he left I new how to make a payment and that I was getting great service.. thumbs up..
Tyler knew exactly what it would take… Tyler knew exactly what it would take to get us the best signal strength at our new house. Had us up and running in no time and the speed is much better than we had before, even better than he said it would increase to. Highly recommend Tyler and Rise.
Chuck in Tech Support was AWESOME! He didn't give up and use excuses. He stuck with me and did all he could from his end to help. AND... he did figure out the problem. Thanks Chuck!!
Great expeirience from the beginning to the end, customer service was easy and informative. Installers arrived, checked for signal and did a fantastic job - extremely professional. Service is fast and so far reliable, very happy with Rise.
Installation staff were very friendly and respectful. Overall service has been pretty great so far! I recommend them for rural wifi needs!
The gentlemen was extremely polite and did a great job.
Easy to deal with. Much better speed than previous provider. Installer was very knowledgeable, efficient, friendly, and went the 2nd mile to provide the best reception and speed.
The installation guy did a good job! He didn't take too long and he worked with me on to where I wanted cables to be run.
This is my 3rd installation with Rise Broadband. I was happy to get them again. Great service and great people.
Just got rise installed Just got rise installed. I'm very rural. Was on Att fixed wireless. Rise blows it away. I'm getting 60mbps dl ...it's like a breath of fresh air to me. Love it.