We’re confident our network can handle the everyday customer demands – streaming, gaming, video conferencing, email and web browsing – things that our customers rely on us for. Our 24/7 staffed Network Operations center is continually evaluating peak usage times to ensure network performance and reliability
Type: Covid-19
How is Rise Broadband responding to the COVID-19 outbreak?
Rise Broadband is closely following the U.S. Centers for Disease Control and Prevention (CDC) guidelines and recommendations to help prevent the spread of the virus and implement strategies to protect our workforce and ensure continuity of operations for our customers. Rise Broadband was deemed an “Essential Critical Infrastructure Provider” and our employees ‘Essential Critical Infrastructure […]
Where can customers go for support?
We encourage you to visit Risebroadband.com for the most current information, hours of operation, updates, as well as self-service options. You may also try some of our self-help tools on our Q&A page
Where can customers go for Technical support?
Due to health and safety concerns, as well as higher call volumes, you may experience longer than normal wait times for support over the phone. Technical Support Self Service Options Video Tutorials available for the following: How to Power Cycle/Reboot Your Router and Power Over Ethernet Adapter How to Set-up Analog Telephone Adaptor How to […]
Where can customers go for Billing Support?
Due to health and safety concerns, as well as higher call volumes, you may experience longer than normal wait times for support over the phone. We encourage you to visit My Account for self-service options. Customer Care Self Service Options Rise offers Online Billing that is available 24/7. Register today Online Billing Current and historical […]
What is Rise Broadband doing for Residential and Small Business customers who may experience financial hardships due to COVID-19?
Rise is committed to Keeping Americans Connected. If a customer contacts our Care team and has experienced a financial hardship due to Covid19, Rise will offer flexible payment options and can help find other solutions to assist during this period.
How is Rise Broadband helping customers with Data usage during this COVID-19 crisis?
As a result of the COVID-19 crisis and customers increased use of data, Rise has implemented a Data Relief Program for customers on restricted data plans. Effective April 1st, no customer on a limited data plan will be charged more than $50 per month for exceeding their monthly data allowance. This program will stay in […]
What if I need to schedule a Service Call?
For the safety of the community and our employees, Rise will be minimizing the amount of work they need to do at a customer’s premise. Prior to entering your home, you will be asked if you or anyone in your home is under quarantine. If the answer is yes, we will reschedule your appointment for […]
What is Rise Broadband doing to help schools as they transition to remote learning?
Rise Broadband has created a special student discount to help those transitioning to a school-from-home situation due to school and university campus closures. This offer waives Installation fees, provides unlimited data usage, and is eligible for an AutoPayment discount. Details are below:
How has Rise Broadband’s network been impacted?
Rise Broadband’s wireless network has been able to meet the shifting demands of customers and continue to perform well. Rise is continuing to staff our network operations center 24/7 to continuously monitor and ensure network performance and reliability