We can typically have service installed within several days of placing an order. Once we’ve determined that the service will work at your location, it takes about 2‐3 hours to complete the installation.
Type: Current Customer
How do I change my AutoPayment method?
You can access your online account to pay your bill by going to the account page located here. Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password. In your dashboard, select Pay Bill. You can make a one time […]
How do I change my payment method?
To speak with a representative regarding billing, including updating your payment method, call our Customer Care team at 844-816-9149.
How do I make a payment?
To make a payment, you need to access your online account located here. Under Pay My Bill, Click on Access My Account. You will be directed to a login screen where you will enter your username and password. In your dashboard, select Pay Bill. You can make a one time payment or sign up for AutoPay. For […]
My digital phone service isn’t working. How do I get help?
If you require assistance with your phone service, give us a call at 877-910-6207 .
My service is not working. How do I get help?
For immediate assistance regarding your service, please call our Technical Support team at 877-910-6207 . Technical Support is available Monday – Friday 5 am – 10 pm, Saturday – Sunday 7 am – 8 pm (MT)
How do I check my data usage?
To check your data usage, select My Account from the top right of risebroadband.com. At the bottom of the My Account page, click on the Check Usage button. Your data usage information should automatically populate. If it does not, enter your account information the appropriate fields and then your data usage information will be displayed. […]
How do I find out what my monthly payment will be?
Your monthly payment can be found on your Rise Broadband My Account Portal. For further help watch our “How to Access and Set-Up your Rise Broadband My Account Portal” video found here.
How do I change my password?
To retrieve forgotten username, enter your account number here. To retrieve forgotten Password, enter your username here. If you are still experiencing difficulty, please call our Technical Support team at 877-910-6207 .
How do I change my WiFi password on my Rise Broadband Managed Router?
For technical support, including resetting your WiFi password on your Rise Broadband Managed Router, please contact our Technical Support team at 877-910-6207 .